Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial
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1. Define marketing and discuss how it is more than just “telling and selling.” Marketing is managing profitable customer relationships. The twofold goal of marketing is to attract new customers by promising superior value and to keep and grow current customers by delivering satisfaction. Hence‚ marketing is defined as the process by which companies create value for customers and build strong customer relationships in order to capture value from customers in return. Today‚ marketing must be understood
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Directed Study in Marketing Chapter 1 Marketing’s Value to Consumers‚ Firms‚ and Society Questions and Problems 1. List your activities for the first two hours after you woke up this morning. Briefly indicate how marketing affected your activities. a. Awakened by alarm clock. Clock bought because of brand name loyalty: Seiko b. Had coffee. Brand name loyalty and preferred taste: Folgers c. Walked and fed dog. Purchased Purina Dog chow due to advertisements. d. Made breakfast
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selected as they DO NOT HAVE REFUND policy. They don’t provide “cash back” services neither do they reverse your credit card entry…. All they do is issue credit notes worth the price of products you want to return. And please keep in mind that the validity of such credit notes are extremely low.. I had to almost fight with them to extend the validity till 45 days… All they offer is 15 days in most of the cases!! E-Naxos DataGen E-Naxos DataGen is a test data generator is a software that can fill a
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Running head: KEY CONCEPTS OF ORGANIZATIONAL DESIGN Key Concepts of Organizational Design Creativity‚ Innovation‚ and Organizational Design Key Concepts of Organizational Design An important part of organizational theory is organizational design. It is important to change management within the organization and shapes the organization’s culture‚ leading toward the achievement of reaching its goals. Organizational design becomes more complex as the company experiences growth. In this
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FT‚ 2013-15 Marketing Managment-I Group Assignment :1 Submitted By: Nidhi Rai(131236) Nikhil Mathew(131237) Ninad Trivedi(131238) Noopur Naik(131239) Pallav Gupta(131240) Section B Competitor Program Fit For a company to successfully compete with others it must learn to emphasize different elements of the marketing mix and by using different mixtures of those elements; such that they hide their weakness and show their strengths. A comparative response matrix includes two companies
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Name: Hayley Nash Organisation: Which organisation(s) are you basing your answers to this assessment on? If you are currently working‚ you may wish to base it on the organisation which employs you. Argos Distribution Centre Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) Argos are a large retail company who provide products and services to the general public. Section
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Executive Summary The aim of this assignment is to determine better understanding in organization behaviour of PT Telekomunikasi Selular (Telkomsel). As a national-wide cellular telecommunication provider‚ Telkomsel in which the shareholders consist of two companies‚ which is PT Telekomunikasi Indonesia and Singapore Telecom Mobile‚ was the first telecommunications service provider that offers a 3G service. Its structure is developed as a divisional structure that consists of Directorate of Finance‚ Directorate
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99 Legendary Customer Service Quotes Customer service is growing in importance as a competitive business differentiator heading into the new year. Here is a collection of 99 inspiring and useful customer service quotes to keep in mind: 1. The goal as a company is to have customer service that is not just the best but legendary. Sam Walton‚ Founder of Wal-Mart 2. Your most unhappy customers are your greatest source of learning. Bill Gates 3. It is not the strongest of the species that survives
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for Marketing Directors. He explains to you that the focus of the workshop was on the importance of the positioning statement to effective strategy development. Full of new-found enthusiasm‚ he asks you to prepare a short paper on positioning for the next board meeting. He wants you to demonstrate the importance of positioning strategy to business success. Write that paper” Introduction STP (Segmentation‚ Targeting and Positioning) marketing is
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