Name:John-Paul Smith Organisation: Which organisation(s) are you basing your answers to this assessment on? If you are currently working‚ you may wish to base it on the organisation which employs you. Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below
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Customer-Centricity in Organizations Valerie Tubman-Gooding Shorter University MGNT 3420 Professor E. J. Bondoc May 9‚ 2012 Abstract In recent years‚ some companies have been shifting their focus on customer-centric designs. Managers need to consider whether this type of business design or strategy fits the needs of their business as it is not a “one-size fits all” kind of design for every company (Kate & Galbraith‚ 2007). Customer-Centricity in Organizations This paper analyzes
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Organization Structure Tanya Brown The organization structure that will be discussed in this paper is GC services a call center. The call center had differentiation within the different units. GC services only dealt with GMAC (auto loans). That were different agents working on different areas like the collectors had limited skip tracing ability to locate a person and the vehicle that is being searched for ‚ but another agent only worked on skip tracing and had a more in-depth system. The company
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CHANNEL STRUCTURE AND STRATEGIC CHOICE IN DISTRIBUTION CHANNELS This article mainly talks about the importance of marketing channel of marketing channel strategy decisions‚ they are highlighted by: 1) term consequences and 2) the constraints andopportunities that they represent..The present paper incorporates strategic management theory into marketingchannels literatures to examine the impact of different channel structures onthe choice of a generic channels strategy. Specifically‚ the contingent
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Organizational Structure Assignment #2 Josephine Nyiri AMP370 – Systems Concepts Grand Canyon University Vernon T. Cox‚ H‚ MBA September 13‚ 2009 Abstract The purpose of this essay is to present the concept of structure‚ explaining the roles and relationships of organizational culture‚ and to illustrate how that structure can direct the behavior of teams (organizational learning). There are several interpretations of the concept of structure. This definition of‚ structure:
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effective organizational structure. In an effort to continue your company’s growth and vitality‚ I strongly recommend that Hydrobuck change organizational structure as Hydrobuck is now planning to design and produce motor in the 50-150 horsepower range. After careful consideration‚ I found the functional organization would be the best organizational structure for your company to reach your planned objective. Introduction to Functional Organization Functional Organizational Structure
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analyze the organizational structure of the organization at my current place of employment and determine if it is a functional structure or a divisional structure. I will discuss the rationale behind its structure‚ issues that may be caused due to its organizational structure type‚ and my recommendations in response to the effects that I find. Before one can understand the type of organizational structure of a company‚ they must first have a basic understanding of what an organizational structure is and
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Concepts in Organizational Behavior MGT322-0605A-11 Unit 4 IP Organizational Structure Abstract: If Mr. Daily from FMC Green River is going to change the structure of the organization‚ there are several things that I think he will need to consider and want to implement in order to ensure a successful organizational change and foster the kind of culture that will thrive and encourage a family like atmosphere where communication is key to the success of the organization. Organizational structure
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Organization Structure and Design “Organizational structure and design help companies to understand themselves and ideally to work together to accomplish all the tasks and achieve all the goals of an organization” Organizational Structure “The formal framework by which jobs tasks are divided‚ grouped‚ and coordinated” Organizational structure is the skeleton of an organization. The organization structure of Mobilink represent well-organized system of control of operations and have very efficient
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Assignment Customer service Submitted by:Gergana Tsareva Id number: GT21132 Submited to:Chika Ugoji APRIL 2013 TABLE OF CONTENTS: 1.INTRODUCTION……………………………………………………………………………...3 2.Task 1: CUSTOMER SERVICE POLICY…………………………………………………..3 - Meaning………………………………………………………………………………...3 - Examples……………………………………………………………………………….3 - Table presentation…………………………………………………………………….4 - Reason of using customer service…………………………………………………..5 3.Task 2: REFLECTIC SUMMARY FOR GROUP WORK…………………………………
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