Department and Congress serves as an excellent departure point to establish the nature and premises of organizational theory and design since it allows for examination from both the viewpoint of the public and the economic aspects of the situation in which Microsoft finds itself. While issues of organizational structure and corporate policies as related to costs‚ revenue‚ profit and market structure are inherent in the study of any company or organization‚ it is important to recognize the unique aspects
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Service Marketing 10MBAMM314 Syllabus Module I Introduction to services: What are services‚ Why service marketing‚ Difference in goods and service in marketing‚ Myths about services‚ Concept of service marketing triangle‚ Service marketing mix‚ GAP models of service quality Module II Consumer behaviour in services: Search‚ Experience and Credence property‚ Customer expectation of services‚ Two levels of expectation‚ Zone of tolerance‚ Factors influencing customer expectation of services Customer
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CUSTOMER SERVICE BY: CRYSTAL MCGUIRE MAN 2305 NOVEMBER 25TH‚ 2014 Customer service can come in so many forms and is in almost every business there is. Without customer service‚ then your company will be hard to manage and move forward. There are two types of customers; internal and external customers. With each of these types of customers‚ there is the ability to affect your company’s culture whether it is good or bad. Customer service is the way to understand where and how to take your company
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FUNCTIONAL AND ACTIVITY-BASED BUDGETING Budget a financial plan of the resources needed to carry out tasks and meet financial goals. A quantitative expression of the goals the organization wishes to achieve and the cost of attaining these goals. Budgeting the act of preparing a budget. Budgetary control the use of budgets to control a firm’s activities. Master budget (planning budget/ budget plan) a summary of all phases of a company’s plans and goals for the future. Indicates the sales levels‚
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Customer service | Customer-Centric | An introduction on how to provide superior customer service skills. | | | | An informational essay on how to provide superior customer service using these seven skills: The right attitude‚ Understanding the customer’s needs‚ Clear communication‚ Dealing with difficult customers‚ Business telephone etiquette‚ Customer service and technology‚ and Serving diverse populations. The essay provided also uses examples of these situations and may include
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Organizational Structures and Systems Jeffrey Ha MBA501 – Human Interfaces Instructor: Dr. Eli Sopow Submission date: October 2‚ 2010 Organizational Structures and Systems Introduction This paper will examine organizational structures‚ organizational systems and how organizational culture influences both structure and systems. Throughout this paper‚ there will an analogy to the human body to help further the understanding of the concepts of structure and systems in an organization. This
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Product Process Matrix A common classification of production process structures We often classify processes based on their physical configuration‚ material and product flow‚ flexibility‚ and volume expectation. There are four different process types‚ which a manager can choose‚ keeping in mind the relative importance of the following attributes:- Quality‚ Time‚ Flexibility‚ and Cost. These are: 1. Job process 2. Batch process 3. Line process‚ and 4. Continuous process Job
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Customer Service What is Customer Service? Customer Service is any contact between a customer and a company that causes a negative or positive experience by a customer‚ it also means being able to exceed the needs and expectations of all their customers rather than just meeting them. “Excellent customer service is about creating a good impression: meeting the needs and exceeding the expectations of visitors‚ and making them feel welcome‚ excited and valued.” (http://www.rmg.co.uk) Who are
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logistics is to maximize customer service. 3、Two of the five primary activities in the value chain are inbound logistics and outbound logistics. 4、The Internet has done little to improve logistical effectiveness and efficiency. 5、Logistics offers many companies an important route for creating marketing superiority. 6、It is better for a logistics manager to be a generalist rather than a specialist. 7、The logistics channel is the most important of the marketing channels. 8、Stockouts refer to a
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company manufactures products. It then needs to deliver the manufactured products to the consumers. Many times‚ the place of manufacturing and the place where the consumers require the products is very far away from each other. For example: Tata Motors has a "Indica car" manufacturing plant in Pune but its customers are all over India. So‚ Tata Motors needs to set up an efficient distribution system so that the products reach its consumers. In case of some perishable food products‚ physical distribution
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