MKT 121: Customer Service Question 2: Summarize the advantages and disadvantages of Web-based customer service. The internet has become the new path for providing customer assistance‚ providing a space for searching and shopping. As the technology is develops‚ clear advantages and disadvantages to customer service relationships have presented itself. One of the advantages of a website include increased exposure‚ with the ability reach customers on a global level. The web provides the
Premium Internet World Wide Web Customer service
Pepsi’s mission is to be the world’s premier consumer products company focused on convenient foods and beverages. They seek to produce healthy financial rewards to investors as we provide opportunities for growth and enrichment to our employees‚ our business partners and the communities in which we operate. And in everything we do‚ we strive for honesty‚ fairness and integrity. Problem Statement: What does product and service design do to help Pepsi meet its consumer needs? Research Questions 1.
Premium Pepsi
1. Compare functional and product departmentalization in terms of relative efficiency‚ production‚ satisfaction‚ flexibility‚ quality‚ competitiveness‚ and development. Consider particularly the possibility that one basis may be superior in achieving one aspect of effectiveness‚ yet inferior in achieving another. Functional departmentalization has organizational and production efficiency and product departments should have overall higher satisfaction and adaptability within its department. Departmentalization
Premium Organization Change management
Matrix Structures Natalie De La Hoz Liberty University Abstract This research paper will discuss matrix structures and matrix organization. It will go through a series of examples explaining the organizational levels a company must go through to complete a task. This paper will be explaining divisional‚ functional‚ and team structures and how each one has a different duty to attend to in order to fulfill a task and complete it to satisfy their customer’s needs. Pixar Animation Studios
Premium Organizational structure Project management
Benefits & Disadvantages of a Functional Organizational Structure The functional organizational structure groups employees according to broad business activities‚ resulting in departments such as finance‚ marketing and production. These departments might be further divided‚ depending on a company’s size and needs. Departmental managers supervise a wide base of employees below them. These managers are in turn supervised by more-powerful managers‚ who answer to one powerful boss‚ perhaps a CEO
Premium Organization Organizational structure Military organization
ORGANIZATIONAL STRUCTURE AND THEIR CULTURE |ORGANIZATIONAL STRUCTURE | Example | Handy’s Culture Type | |1. Functional | ACK | POWER / ROLE CULTURE | |2. Product | UNILEVER | TASK CULTURE | |3. Geographic
Premium Product management Organizational structure New product development
Matrix management is a technique of managing an organization (or‚ more commonly‚ part of an organization) through a series of dual-reporting relationships instead of a more traditional linear management structure. In contrast to most other organizational structures‚ which arrange managers and employees by function or product‚ matrix management combines functional and product departments in a dual authority system. In its simplest form‚ a matrix configuration may be known as a cross-functional work
Premium Max Weber Organization Organizational studies
Functional Structure( Daft 2013) In this structures all decisions are made from high management‚ this is ok sometimes. But in many instances it creates delays in the daily operation if a decisions needs to be made and the president can’t be contacted. That’s the problem when to mangers controls all decisions. Each part of the company is responsible for meeting the goals of the company and that’s servicing customers. At some point and time all companies will have this in place at some point and time
Premium Management Employment
Organizational Structure of Memphis City Schools MGT/230 October 31‚ 2012 Every type of company or organization that exists operates with a certain organizational structure. However‚ the organizational structure is tailored to best meet the needs and services of the company. Organizational structures are used as a means of communicating how business will take place within an organization. The structure of an organization is important to the main areas that make an organization function effectively
Premium Organizational structure
OrganizationalOrganizational structure is needed in organizations to arrange employees and their jobs in a certain category to help meet business goals and needs. Procedures are established that assign responsibilities for various functions. These decisions help determine organizational structure (Madapusi‚ 2008). Organizational structure allows greater effectiveness in organizations. Different types of organizations such as Baker Hughes Drilling Fluids‚ Atlanta Memorial Hospital‚ Doyenne Constructors
Premium Organization Management Organizational structure