Letter of Transmittal 29 August‚ 2012 To Tarafder Md. Mehedi Al_Masud Course Teacher School of Business Studies Southeast University Dear Sir‚ With due respect‚ we are submitting this report on the basis of service industry “BRTC ”. We took help from our course teacher Tarafder Md. Mehedi Al_Masud from internet and used our creativity. This report is only for academic purpose. This is not at all for regular activities. I therefore‚ request your favor to accept our report
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and organizational structure: a product management perspective Article bySteven Lysonski‚ Michael Levas‚ Noel Lavenka This Lysonski et al.’s article focuses on how an organizational structure may affect the product manager -level marketing. The article is about how a firm’s structural elements can affect the marketing effort at the product manager level. It asks if the firms take into account the uncertainty of the environment while planning their product-marketing organization structure. Nowadays
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Tesco Customer service Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base‚ a company is at an enormous disadvantage. Today’s world competition is very strong in every kind of businesses. Every organisations must provide high quality products or services in order to survive‚ however their competitors also providing the same or comparable products or services. An important way to an organisation to get an edge over its competitors
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ORGANIZATIONAL STRUCTURES AND FORMS OF ORGANIZATION What is Management? According to Henri Fayol‚ "to manage is to forecast and to plan‚ to organise‚ to command‚ to co-ordinate and to control." Fredmund Malik defines it as "the transformation of resources into utility." Management in businesses and organizations is the function that coordinates the efforts of people to accomplish goals and objectives by using available resources efficiently and effectively. Natures of Management ◦
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If developed in a sustainable manner‚ indeed it can be a powerful economic growth engine for the country. Travel Agency is one of the popular businesses in the tourism industry. A travel agency is a private retailer or public service that provides tourism related services to the public on behalf of suppliers such as airlines‚ car rentals‚ cruise lines‚ hotels‚ railways‚ and package tours. In addition to dealing with ordinary tourists most travel agencies have a separate department devoted to making
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Product Design Process What is product design? The process for creating new products for selling to the consumers is known as product design. It is a wide concept; it mandatorily includes effective and efficient development and generation of ideas by going through a process which gives birth to new products. Conceptualization and evaluation of ideas by product designers in a systematic way leads to the birth of tangible products through inventions. Product designers combine science‚ art and technology
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Term paper on: Service strategy of KFC Subject code: MKT 412 Section: 01 PREPARED FOR: SSM Sadrul Huda (SH) Assistant Professor Department of Business Administration East West University. PREPARED BY: Md. Taijul Islam ----------------------------------------------------Id: 2009-2-10-217 SHADIN -01917277300 Fariha Faroque Mitu ------------------------------------------------Id: 2009-3-13-024 Khaleda Akter -----------------------------------------------------Id:
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successful in your new position? When dealing with customers‚ I find that I am able to listen to them and figure out their needs in a timely manner‚ while striving for one call resolution. I find that by being empathetic to their moods and feelings are a big help. During my time as a customer service professional I have developed skills that give me an edge while working with the difficult or angry customer. 2) What general questions about handling customers do you have for your supervisor? What is the
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ETHICS WHAT IS ETHICS The term is derived from the Greek word “ethos” which can mean custom‚ habit‚ character or disposition. At its simplest‚ ethics is a system of moral principles. They affect how people make decisions and lead their lives. Ethics is concerned with what is good for individuals and society and is also described as moral philosophy. Ethics is the branch of study dealing with what is the proper course of action for man. It answers the question‚ "What do I do?" It is the study
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Important points to consider when training customer service employees. Who are the most important people in your organization? It may come as a surprise to learn that the most important people are your employees - not your customers. Customers come second. Without qualified and well-trained employees committed to strong customer service all of your efforts to please customers will be fruitless. Customer service training has become a popular way for service organizations to provide employees with
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