Number 1 ♦ 2010 SERVICE QUALITY IN THE PUBLIC SERVICE Prabha Ramseook-Munhurrun‚ University of Technology‚ Mauritius Soolakshna D. Lukea-Bhiwajee‚ University of Technology‚ Mauritius Perunjodi Naidoo‚ University of Technology‚ Mauritius ABSTRACT The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE) and customer perceptions of service quality. The paper investigates
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1.1 AN introduction overview TO THE BROAD AREA OF TOPIC This research is based on comparison of Quality service offered by pizza hut and dominos. This research is based on to test the quality of service and comparison between two Pizza Houses. The fast food industries of India is experiencing phenomenal growth and is one of the fastest growing sectors in the country‚ with the compounded annual growth rates of the market crossing 25%. Further‚ on the back of changing and busy lifestyle‚ fast emerging
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1. Why is quality a difficult term to define? How can we improve our understanding of quality? As we can see quality is difficult term to define because quality is not an attribute of the object or product‚ it is a perception that relates a person observing or using a product to that product. Hence‚ quality is not absolute‚ but relative. In the lifecycle of a product‚ quality might be different along the stages. A new product could be a quality product if it is chock full of bells and whistles
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Service quality on motor bike manufacturing sector in hero honda....................... .... with performance. [1] A business with high service quality will meet customer needs whilst remaining economically competitive. [2] Improved service quality may increase economic competitiveness. This aim may be achieved by understanding and improving operational processes; identifying problems quickly and systematically; establishing valid and reliable service performance measures and
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Abstract This paper explores the “best practices” of identifying and implementing quality philosophies within an organization. Identifying and documenting best practices serves as a learning tool for those who wish to implement and sustain value added quality processes to their organization in an efficient and effective manner‚ while also avoiding the pitfalls of processes that simply do not work. While this paper will specifically focus on the best practices of Total Quality Management (TQM); it is important
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Should a price be put on the goods and services provided by the world’s ecosystems? Every day there are parts of land that are being sold so builders can make buildings. Like new home construction‚ parking lots‚ malls‚ and even restaurants. But do people ever think of what we are taking away by building over certain parts of the land. What if certain species lived there and we took their habitat away. Or what about the swamps and the forest? A lot of things come with those places‚ and we use
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one must have a plan in place to ensure total quality in the goods they produce‚ in the service that’s provided‚ and in the support that’s given to its consumer’s. And to make sure that the company’s information is protected one must establish a system that can manage the information as an asset. In this paper researched five articles detailing best practices in ensuring quality‚ speed‚ and flexibility in organization. Those practices are: Total quality management‚ mass customization‚ theory of constraints
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strategies and a failure to recognize the interconnectedness of various systems within a global economy. Now that we have seen the domino effect that can occur‚ there is a new urgency within many organizations to understand their interconnectedness‚ and how their risks and responsibilities intertwine. Intense global competition is another reason that sustainability has become such an important trend. Competition for resources‚ natural and human‚ is intensifying on a global scale. With the rise of developing
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73 v. E-Age Banking 78 vi. Debit Card 85 vii. Value Added Services 89 Chapter 4 Research Methodology 91 Chapter 5 Data Analysis 93 Chapter
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Good Practice in Human Resource Management HRM - Transcript 1. Good Practice in Human Resource Management (HRM) Based on an interview with Graham Walton‚ Library Service Development Manager at Loughborough University ExFiles FOLIO Course – January 2007 2. Graham’s Current Role Graham is the Library Service Development Manager at Loughborough University. He is responsible for overseeing the quality /evaluation of library services‚ marketing and publicity‚ developing new services‚ training staff
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