Questions | 501 | 1 | 1.2 | Explain how to support effective communication within own job role | AnswersWithin my job role as a Social Work Assistant for Older People it is important to have good communication skills to develop positive relationships and share information with people using services. I also need to be able to communicate well with client’s families‚ carers‚ colleagues and other professionals. I use several different forms of communication within my job role.Interpersonal skills
Premium Communication Writing Social work
Task B – Your work role Bi – I’m employed as a Support Worker for Able 2 Achieve. My rate of pay is £8.50 per hour. I’m contracted 22.5 hours a week. I am entitled to Annual holiday‚ this runs from the 1st of April to the 31st of March each year. I am also entitled to sick pay. If I’m absent from work because of sickness or injury‚ I would be entitled to statutory sick pay. Providing I meet the qualifying conditions. Bii – Information that needs to be shown on my pay slip includes the name of the
Premium Employment Termination of employment Criminal Records Bureau
SERVICE QUALITY AND CUSTOMER SATISFACTION AT ISS FACILTIY SERVICE COMPANY (CLEANING SERVICE) Kalyan Malla Bachelor’s Thesis May 2012 Degree Programme in Facility Management To0urism‚ Catering and Domestic Services DESCRIPTION Author(s) MALLA‚ Kalyan Type of publication Bachelor´s Thesis Pages 57 Confidential ( ) Until Date 07.05.2012 Language English Permission for web publication (X) Title SERVICE QUALITY AND CUSTOMER SATISFACTION AT ISS FACILTIY SERVICE COMPANY (CLEANING
Premium Customer service Service system Service
the scenario provided‚ discuss how your understanding and consideration of related literature informed your planned action. Identify how an international perspective could also influence the decisions made. Introduction The group I was in was given the scenario 1 (You are a School Sports Co-ordinator (SSCO) in an inner city school and your data highlights that your Key Stage 4 female students are not participating in extra-curricular activities). We did this piece of work as a group by
Premium High school
many ways: problem solving‚ original and innovative thinking‚ and artistically‚ to name a few. Describe how you express your creative side. Creativity to me is when someone has the skills to make something beautiful or make nice stories. If you can turn something that is ugly and turn it around completely‚ then you are a creative person. I do have a creative skill because i learned how to use scratch and turn it around. With skill I always like to decorate my room because I watch many do-it-yourself
Premium Art Psychology Mind
Number 1 ♦ 2010 SERVICE QUALITY IN THE PUBLIC SERVICE Prabha Ramseook-Munhurrun‚ University of Technology‚ Mauritius Soolakshna D. Lukea-Bhiwajee‚ University of Technology‚ Mauritius Perunjodi Naidoo‚ University of Technology‚ Mauritius ABSTRACT The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE) and customer perceptions of service quality. The paper investigates
Premium Quality management Public sector Quality assurance
Examining Best Practices in Macro Social Work SWU411 March 8‚ 2013 Abstract The concept of “best practice” is widely used in business management‚ healthcare‚ and in the social work field to mean the most efficient and effective way of doing things: ways that use the minimum of resources and yet return the optimum results. In the context of professional social work‚ often there are built-in tensions between the pressure for efficiency and the need to respect the individuality of clients and
Premium Social work Sociology
NVQ Management M3.19 & M3.20 Providing Quality to customers Planning to work efficiently Understanding quality within an organisation The quality of care provided by our organisation is of a very high quality and therefore comes at a cost. This cost is reflected in the care provided. The quality of care is of the most utmost importance to both us and that of our customers that our clients are well cared for and their care of the highest quality. We need to maintain our good reputation
Premium Quality assurance Management Quality control
Service Quality By definition‚ a service includes several distinct characteristics. A service is intangible and difficult to store. In a service‚ customers are extensively present as participants in the process. The inseparability of a service is due to the fact that it is simultaneously produced by the provider and consumed by the customer. This is because services are heterogeneous and known to vary from service – provider to service – provider‚ from customer to customer‚ and from day to day
Premium Service Marketing Perception
Service Quality Definition of Service Service is largely intangible and is normally experienced simultaneously with the occurrence of production and consumption. It is the interaction between the buyer and the seller that renders the service to customers (Groonroos‚ 1988). Kotler & Keller‚ (2006) defines service as any act or performance that one party can offer to another that is essentially intangible and does not result in the ownership of anything. Services refers to “economic activities
Premium Marketing Service Customer service