UNIVERSITY OF ZIMBABWE NAME: SOKO TINASHE COURSE: SERVICES MARKETING ASSIGNMENT: "Gaps at any point in service delivery and design damage relationships with customers." Parasurama (1988)‚ Ziethmal (1990). In cite of this statement what gaps can occur in service quality and how can service marketing reduce them? (25) Knowing what customers expect is the first and possibly the most critical step in delivering service quality (Kotler 2000). Ziethmal et al (1988) propounds that the central
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TMA 01- It is important for social workers to have a good understanding of the law. Discuss. For this assignment I will discuss why it is essential for social workers to have an understanding of the law and how the law is made up and how it underpins social work practices today. The law that underpins social work practices today was radically changed in the mid 1980’s following a series of scandals and public inquiries. For instance‚ newspapers widely reported the murder of 8-year-old Victoria Climbié
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Understand the role of the social care worker Understand working relationships in social care settings 1.1 A working relationship is different from a personal relationship. In a working relationship there are set boundaries which can never be crossed and must remain professional at all times. You do not share personal information about yourself or your family. You should always treat everyone equally regardless of your personal opinions and never force your opinions onto anyone‚ follow your works policies
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The role of the health and social care worker Outcome 1 - Understand working relationships in social care setting 1. Working relationships: these are relationships that are formed whilst within the workplace‚ such as work colleagues‚ and it is necessary to maintain a professional nature whilst at work. It involves the concepts of teamwork‚ working with colleagues towards common goals of which is set out with the companies agreed ways of working‚ and therefore sharing same goals and purposes. Personal
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025: The role of the health and social care worker. 1.1 A personal relationship can come under three categories‚ family‚ sexual and friendships. A working relationship is different from a personal relationship. A family relationship is a relationship that you would have with parents‚ grandparents‚ siblings and children. Depending on the type of family they can be close or distant. Family is one where you get most of your influences from and as you grow up they play a large role in the type
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CU2546 - The role of a Health and social care worker Performance Criteria 1.1 Difference between working and personal relationship The difference between a working relationship and a personal relationship is that:- A working relationship has boundaries‚ professional codes of conduct‚ employer policies and procedures‚ you should be friendly but have a different approach you should treat the customer with equality and you would know your role and responsibilities and you should not share personal
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Social work is a profession that is centered around a variety of people from babies right through to elderly people. The profession works to enhance relationships‚ vulnerable people and help families to stay together where possible and also to help people to live a fulfilled lives as independently as possible. Social work involves engaging with organizations such as police‚ school‚ health local authorities. The vital part
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Client Needs and Services Paper Jenna Hall BSHS/305 June 8‚ 2014 Instructor: Lonnie McCullough‚ LCSW Introduction I have been asked to explain how human service delivery settings are influenced by evolving client needs and how client services are changing due to trends in technology. In earlier days institutions were located in rural and remote places so that society members did not have to be reminded that people had disabilities. (Woodside‚ 2011). In the past‚ a lot of people
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STARBUCKS: DELIVERING CUSTOMER SERVICE In 1992 Starbucks vision was to become the “Third Place” (home‚ work and then Starbucks). The value proposition was based on high quality coffee‚ high service standards and customer intimacy all offered in a relaxed and comfortable atmosphere. The positioning was meant to appeal to a niche market of highly educated affluent customers predominantly female between the ages of 24-44 years. Starbucks did not have a dedicated marketing strategy‚ but the function
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Understand the role of the social care worker 1.1 A working relationship is different from a personal relationship by : Working relationship – building a relationship on a professional manner‚ which involves working within a team‚ working to achieve a goal/task and working within set standards/guidelines. This also refers to working with an individual to ensure they receive care in a respected‚ dignified manner. Personal relationship – building a relationship with friends and family in a social environment
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