Characteristic of services Intangibility Unlike products services cannot be counted‚ measured‚ or felt. It is difficult to explain to the customer what a specific feature in the service will give to the customer. As services are intangible‚ the perceptions of customers regarding the service may differ at any given amount in time. Each customer will have a different perception and experience about the same service. But in a hotel the quality of service is not only dependent on the courteousness
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The island of Berk is a Viking village that is plagued by attacks from dragons. Hiccup‚ the awkward son of the village chieftain‚ Stoick the Vast‚ shoots down a dragon he thinks may be a Night Fury‚ a rare dragon nobody has ever actually seen. Hiccup locates the dragon in the forest‚ but finds he is unable to kill the helpless animal. Hiccup instead cuts it free. Meanwhile‚ Stoick assembles a fleet to seek out the dragons’ nest‚ but before he leaves‚ he places Hiccup in dragon-fighting classes taught
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Blacks at that time. He also studied Law at the University of Witwatersrand‚ where he became involved in the movment against racial discrimination. On May 10‚ 1994‚ Nelson Mandela become President of South Africa. There are two important things that explains who he is and why he wanted
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How do we solve a problem like....stereotypes We can say that stereotypes are based in some kernel of truth. Some stereotypes are self-perpetuating‚ but is it up to the minority itself to regulate and stop those who perpetuate certain stereotypes? Can you tell one group of a minority to stop acting a certain way‚ to stop dressing a certain way‚ to stop talking a certain way? Would it really be better for society if we took out the kernels causing all the self-perpetuating problems? I believe
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15-3: Test Your Leadership Style Exercise 15-3: Test Your Leadership Style University Of Phoenix Oluwole O. Oshinubi MGT/210 August 21‚ 2010 The Leader/Supervisor Mix As a 50–50 type‚ you probably do not believe in the need to motivate others. Instead‚ you maintain that the staff should have a natural desire to work as hard as you do‚ without needing somebody to egg them on. You do your job well‚ and you expect the same from your subordinates. This means that while your own level of
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Social services interests are with the welfare of children and making sure they are safe from harm‚ they work together with other agencies and the parents of children. In severe cases‚ schools may contact social services‚ if they have concerns about the safety of a child being with their parents or carers then the child may be taken into care‚ for their own safety. NSPCC is a voluntary run organisation‚ they have local service centres across the UK‚ they are the only charity which have the legal
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He then goes on about how important government machinery is and how the political structure of the government contributes to it’s utility. Government machinery includes bureaucratic departments‚ parliament‚ voting systems and jury duty. Mill proposed the idea that the more public participation there is‚ the more effective a government is. According to Mill‚ when people engage in politics‚ they express their opinions and challenge the actions of the government which can lead to healthy opposition
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How fast is your reaction? Part 1 – How temperature affect the rate of reaction Chemical equation Magnesium + hydrochloric acid → magnesium chloride + hydrogen Mg + 2HCL → MgCl2 + H2 Graph Conclusion and questions 1. What factors/variables did you keep the same in this experiment? * We kept the same volume of hydrochloric acid (10 cm3) and the magnesium ribbon (5cm) because that way we could get a fair test experiment. We also repeated
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nursing‚ but she changed how men perceive women as nurses. Nightingale was born on May 12‚ 1820‚ in Florence‚ Italy. This beautiful city inspired her mother to name her Florence. Nightingale grew up in a wealthy‚ upper-class family with her mother‚ father‚ and older sister. Her mother was Frances Nightingale‚ a controlling and outspoken woman who‚ at times‚ drove Florence crazy. Her father‚ William Nightingale‚ was a wealthy landowner who inherited tow estates‚ and he provided Florence with classical
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branching evolution‚ implying the common descent of all species of living things on earth from a single unique origin. Many people are familiar with how Darwin came up with the theory of evolution. Darwin introduced historicity into science. Evolutionary biology‚ in contrast with physics and chemistry‚ is a historical science—the evolutionist attempts to explain events and processes that have already taken place. Darwin’s ideas represented
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