BUS103 ORGANISATION BEHAVIOUR ASSIGNMENT 2 – GROUP-BASED ASSIGNMENT JANUARY 2011 SEMESTER GROUP MEMBERS: SONG ZHENYING JESLYN‚ PI NO. Y1073186 LIEW TAT ONN DEREK‚ PI NO M1115287. YEOW KIAN CHING PRINCE‚ PI NO. N1115682 Question 1a Attitude represents our own evaluation on how we feel about something that can be positive or negative. The main components of attitude are affect‚ behaviour and cognition. These three components are interlinked together
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Area: Business Permit and Licensing Office Size/Dimension of Area: 181.5 sQm. Location: Municipal City Hall of Bacoor‚ Cavite City (Ground Floor) Area Description: As the name implies‚ this is a place where in Business permits and licenses are dutifully processed. It is located at the ground floor level of the Municipal Hall because it is one of the most visited – therefore‚ one of the busiest – offices in the building‚ hence‚ it was strategically placed on the Ground floor for easy access
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that I’m taking it in by eye contact. I must also be polite as possible and speak calmly as the person maybe very upset and angry‚ if I can help them with their complaint then I ask them to wait and I will find the manager or a high level staff member that can help the parent. To put a complaint right then I would offer an apology‚ explain why I did what I did and assure them that what they didn’t like will not happen again. SHC34-3.2 The main points are agreed so that parents find it
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Explain the role of discretion in the criminal justice system. As a society we believe that offenders should be held accountable for their actions but also treated fairly in the criminal investigation‚ trial process and sentencing. As a result of this‚ the power of discretion‚ that is the ability to choose from a range of options‚ is granted to some authorities ensure some flexibility for decision making within the system‚ enabling a more holistic outcome for all parties involved. The issues
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fulfillment of the requirements for the award of the Degree of Master of Business Administration(CSS) of University of Kerala | Submitted by: JIBY RACHEL BABUREG NO:1105118 | | | | | INSTITUTE OF MANAGEMENT IN KERALA UNIVERSITY OF KERALA ICM CAMPUS‚ POOJAPURA THIRUVANANTHAPURAM AUGUST 2012 DECLARATION I‚ Jiby Rachel Babu ‚ a bonafide student of Institute of Management in Kerala‚ ICM Campus‚ Poojapura‚ would like to declare that the Project titles‚ “ORGANISATIONAL SYUDY ON KERALA STATE
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How successful was Kennedy in dealing with the problem of the Soviet missiles in Cuba? Kennedy was successful in dealing with the missiles in Cuba for these reasons. One way in which he tackled the problem was that he actually got the missiles out of Cuba after he discovered them in October 14th. Kennedy got the missiles out by promising not to invade Cuba and so the Cubans and USSR agreed to take the missiles out of Cuba with no problems this was on 26th October only 12 days later. This showed
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Organisational Analysis and Design Assessment One – Reflective Responses Provide informed opinion on the issues involved in the question framed by the theoretical concepts discussed in the lectures and readings. Back up with evidence whenever possible. 1. Explain why we live in an “organisational world” illustrate with examples. As defined by Robbins and Barnwell (2006:6)‚ An organisation is “…a consciously coordinated social entity with a relatively identifiable boundary‚ that
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Dealing with Change I have been set a task which is a short piece of writing which concerns a ‘big change’ within my life. The ‘big change’ which I have decided to focus on is the change to university life. In more detail‚ I was concerned that I wouldn’t be able to cope with the amount of work and exams within my business course. The way in which I dealt with this change at the start of my university experience is that by attending every lecture and workshop helped me widen my knowledge due to
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Chapter 10 Organisational Structure and Design Robbins‚ Bergman‚ Stagg‚ Coulter: Management 4e © 2006 Pearson Education Australia LO6 Students will evaluate two types of organisational structures and recommend a structure for a given situation Key elements a) Hierarchy and departmentalisation economic growth b) Centralisation versus decentralisation c) Mechanistic versus organic d) Span of control Robbins‚ Bergman‚ Stagg‚ Coulter: Management 4e © 2006 Pearson Education Australia 2 LEARNING
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COMPLAINT HANDLING AND SERVICE RECOVERY RELIABILITY IS CRITICAL IN SERVICE BUT… In all service contexts‚ service failure is inevitable. Service failure occurs when service performance falls below a customer’s expectations in such a way that leads to customer dissatisfaction. Service recovery refers to the actions taken by a firm in response to service failure. KEY QUESTIONS FOR MANAGERS TO ASK ABOUT CUSTOMER COMPLAINING BEHAVIOR Why do customers complain? What proportion of unhappy
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