Internet Banking – Experiences of International markets In the days of virtualisation where working mothers and travelling sales-team prefer to use flexi-time and remote jobs profile; Internet is being adopted as a parallel medium of communication‚ transaction‚ and social networking. Internet banking is fast gaining momentum across the globe for its convenience and ease of conducting transactions at a speed and service levels never dreamt of‚ a decade ago. In-spite of its multiple advantages
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CUSTOMER RELATIONSHIP MANAGEMENT IN MARKETING FINANCIAL SERVICES (A CASE STUDY OF UNIBANK GHANA LIMITED) ABSTRACT Customer relationship management is a customer focused business strategy that dynamically integrates sales‚ marketing and customer services‚ in order to create and add value for the company and its customer. Consequently‚ the research project addresses problems of customer relationship management in the banking industry. Some of the problems are in the past few
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A study of customer satisfaction with life insurance in Chandigarh tricity. Ads by Google HDFC Life Term Insurance 1 Cr. Life Cover@just रु 24/day. No Medicals upto 75L Cover* Buy Now www.buyhdfcslonline.com Abstract: Over the last few years‚ developments in the insurance sector have resulted in a paradigm shift in the way the business is conducted. Customer servicing today has become the focal point of insurance companies. However‚ there is absolutely no exaggeration in mentioning that the amount
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Enhancing Customer Data Enhanced Customer Data Repository is a secure and fully supported data repository with problem determination tools and functions. It updates problem management records (PMR) and maintains full data life cycle management. · combination of all the internal structured business data (CRM‚ ERP‚ POS and all the internal system data) and external unstructured data ( Social media data‚ feedback surveys‚ Audios‚ Videos‚ streaming data‚ Call center data‚ images) · unmanageable volumes
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The Role of Internal Marketing and E-marketing in attaining Customer Satisfaction in the Educational Industry A case study: New Century School/Private Schools Sector Traditionally‚ customer satisfaction has been viewed as the primary antecedent to loyalty given the link between satisfaction‚ repeated purchase‚ positive recommendation‚ and profitability. However‚ satisfaction as a measure of the strength of the customer–brand relationship has been criticized as too cognitive in nature‚ measuring
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The influence of internet: more good than harm. 5 thoughts on “The influence of internet: more good than harm.” 1. Olivialathianza on January 29‚ 2012 at 10:47 am said: I don’t agree if the internet give more good than harm influence‚ as we could see nowadays teenager or child had been contaminated by lots of negatives in internet‚ they become more lazy to study‚ do homework‚ and they also wasted their time mostly on internet. Some negatives are like Porn and social networking‚ porn have make
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University Marketing Management BBA 304 Assignment 8. 2 Prof. Fergus Rea By Kelly Charles 22 November 2010 Table of context Introduction Assignment 1.2: Course Project—Target Company Profile and Its Approach to Marketing Assignment 2.2: Course Project—Marketing Environment
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directors that improving customer service is an excellent way of improving takings. My report has to include the following: . The role of a supervisor in delivering customer service‚ . The impact of excellent customer service on how your team works and the positive benefits to the hotel‚ team and customers on delivering customer service‚ . How delivering excellent service can support up-selling and add on-selling‚ . How we are to monitor service delivery. Research Customer service. What does
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The history of the Internet is interesting‚ if for nothing else than it’s fascinating to see how far we’ve come in so short a time. Read this short history of the Internet‚ and learn more about the Internet history timeline. * 1957:The United States Department of Defense formed a small agency called ARPA (Advanced Research Projects Agency) to develop military science and technology. * 1961-1965:The Massachusetts Institute of Technology (MIT) started to research sharing information in small
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a traditional setting by visiting a store. Keywords: Perception of shopping‚ Offline shopping consumers‚ Online increasing numbers of customers. Many traditional businesses are reacting by going online to remain competitive (Schoenbachler and Gordon 2002). Advancements in technology enable apparel stores‚ for instance‚ to improve their online services by using personalized virtual models allowing consumers to visualize the product on the model to determine correct sizing and fit (Kim and Kim 2004;
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