HP Consumer Products Business Organization: Distributing Printers via the Internet Case Summary: Pradeep Jotwani‚ Vice President and General Manager of the Consumer Products Business Organization of the Hewlett Packard Company (HP) is considering to start selling printers directly to consumers via new electronic channel since he had already sell refurbished printers via internet outlet. He wants to know what products to sell‚ what prices to set and how to manage with current distribution partners
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distinctive place in the minds of the target market. The goal is to locate the brand in the minds of consumers to maximize the potential benefit to the firm. The result of positioning is the successful creation of a customer focussed value proposition. Examples- a) Mahindra & Mahindra positioned their SUV Scorpio to life style oriented consumers. b) Indica by Tata Motors for small car consumers who want a more spacious vehicle. c) Domino’s Pizza for convenience-minded pizza lovers . Benefits
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Qualitative then Quantitative Customer Satisfaction = Sum of Service Elements Facilitates service improvements‚ increases profits Performance is measured by asking questions about satisfactions Performance = Satisfaction Week 12 & 13 Tutorial Chapter 13 & 14 1. Describe the factors that may encourage or inhibit a dissatisfied customer from complaining. There are many factors that influence complaint behaviour such as whether consumers believe their complaint will be dealt with and whether
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Question 2: Using a multistage CDP model‚ describe how consumers in this market segment( Gen Y and young professionals) typically make furniture purchase decisions. In this case‚ it mentions 4 stages which include need recognition‚ search process‚ pre-purchase evaluation‚ and purchase. Need recognition occurs when consumers really need more furniture commonly. Actually‚ many situations will cause their needs. For instance‚ replacing their furniture‚ having more money‚ get ting married and so
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“INTERNAL SERVICES MARKETING” PROFESSOR BRETT COLLINS School of Management Deaking University Victoria 3217 Australia (Tel: +6152 471277) and PROFESSOR ADRIAN PAYNE Marketing and Logistics Group Cranfield School of Management Cranfield Institute of Technology Cranfield Bedford MK43 OAL UK (Tel: 0234 751122) Submitted to European Management Journal Copyright: Collins and Payne 1991 INTERNAL SERVICES MARKETING INTRODUCTION Over the past few years the term internal marketing is
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Chapter 11 Creating delivery systems in place‚ cyberspace and time Learning Objectives- What are the options for delivering our service? * What physical and electronic channels can we use? * Should we offer customers a choice? * What physical evidence should our facilities present? * When and where should our service be available? * Is it feasible to shift from high-contact to low-contact delivery? * What options exist for using third-party intermediaries? Definitions
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FMCG’s Innovation Trends: New product development trends for 2010 Barcelona‚ September 2009 This document was prepared by Advisium Group staff. The distribution / quotation of this document is allowed but always referring to Advisium Group as the source of it. Agenda Introduction and Summary Consumer Goods Product Development Trends for 2010 How can Advisium Group help you innovating? © Advisium Group. 2009. This document was prepared by Francisco Pestana at Advisium Group
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FEATURES OF SERVICES In terms of economics‚ service is a transaction where no physical goods are transferred from the seller to the buyer. The benefits of services are held to be demonstrated by the buyer’s willingness to make the exchange. In terms of management‚ Service is a customer-focused approach in delivering information technology. Service Management focuses on providing value to the customer and also on the customer relationship. Some of the basic features of Services are: 1. Intangibility:
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COMPANY BACKGROUND SQUARE CONSUMER PRODUCTS LTD. introduces itself as a member of SQUARE Group of Companies‚ a leading corporate house in Bangladesh which is engaged in the manufacturing and marketing of pharmaceuticals‚ toiletries‚ consumer goods‚ textiles‚ spinning‚ knitting‚ packaging‚ printing etc. Their Flagship Company SQUARE PHARMACEUTICALS LTD. has already achieved an ISO 9001 certification and is holding the top position among all national and multinational pharmaceuticals
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BBRANDING BANKING PRODUCTS AND SERVICES Table of Contents Executive Summary................................................................................................................................. 3 Business Case for Brand .......................................................................................................................... 4 Elements of branding ......................................................................................................................
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