relating to health and safety in the workplace: Health and Safety at Work act 1974 Name two other health and safety laws: Manual handling operations regulations 1992 Reporting of Injuries‚ Diseases and Dangerous Occurrences Regulations 1995 Explain below the main points of your health and safety policy in your workplace: To prevent accidents and cases of work related ill health and provide adequate control of health and safety risks arising from work activities. (responsible for ensuring day
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As quoted in the American Anthem‚ America is “the land of the free and the home of the brave”‚ but how did America become synonymous with the words freedom and bravery? America has an extensive history of ethnocentrism‚ that have led to the enslavement of certain racial groups and the poor. The Spanish and English were highly successful in dominating the new world of America with their advance technology‚ military and their demand for power and land. The path to the America of today‚ is paved with
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Service: A Duty? A Benefit? Or Both‚ Or Perhaps Neither? While the choice of service to your country‚ on a national‚ state‚ or local government level‚ is an admirable and important endeavor‚ the choice must be driven by one’s own conscience. To think globally‚ or for the good of the nation and even for the future – cannot be forced. To compel someone to serve their country‚ as with the military draft(conscription)‚ is a non effective notion that will neither guarantee the strength and quality
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Keywords: Service brands Service quality Global branding International business Starbucks Coffee The astounding growth and expansion of Starbucks is outlined‚ both on a global scale and within Australia. The focus then shifts to the abrupt closure of three-quarters of the Australian stores in mid 2008. Several reasons for these closures are described and examined‚ including that: Starbucks overestimated their points of differentiation and the perceived value of their supplementary services; their
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BANKING SERVICES IN INDIA I. HISTORY OF BANKING IN INDIA There are three different phases in the history of banking in India. 1) Pre-Nationalization Era. 2) Nationalization Stage. 3) Post Liberalization Era. 1) Pre-Nationalization Era: In India the business of banking and credit was practices even in very early times. The remittance of money through Hundies‚ an indigenous credit instrument‚ was very popular. The hundies were issued by bankers known as Shroffs‚ Sahukars
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SERVICE ENCOUNTER: Harry Beckwith mentioned service as “Selling the invisible”.(Barlett‚ 2001). Service encounter is a dealing in which one person supply a good or a service to another person. (for example selling a product‚ selling a service an appointment with a doctor etc..). There are different types of service encounters. Service may be direct contact services( like service in an hospital) or indirect contact services( like service produced in a call center). Examples: 1
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Explain the formation of stereotypes and their effect on behavior (guideline) Introduction • What is a Stereotype? A stereotype is a widely held mental picture that represents an oversimplified‚ prejudiced‚ or uncritical judgment‚ which can be either a positive or negative generalization. • The explanation of stereotypes lies in the behaviors of socio-cultural groups and/or individuals‚ where they determine a certain ‘image’ of particular group. • Many studies have been carried out to explain
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Inter Internet Services: Email – is probably one of the most widely used Internet services. It enables you to communicate with your friends‚ bosses‚ colleagues and other from a distance. It is the fastest way to send messages with less cost. Telnet – a method that allows you to access or use resources on a remote computers. Telnet can also give you fast access to the World Wide Web and explorer. You can also use the telnet to go shopping‚ playing interactive games‚ and log onto community
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EXECUTIVE SUMMARY Customer service is the service provided to customers before‚ during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers. Bad customer service can generate complaints. It can result in lost sales‚ because consumers might take their business to a competitor. Good customer service involves developing bonds with customers‚ hopefully leading to long term relationships. It
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Own Self Concepts SPC 2300 – 12 Own Self Concepts 1. Define one change you would like to make in yourself. It might be a behavior or anything about yourself that you would like to alter. * I would like to change one of my behaviors about myself. The worst quality about me is that I am always late no matter what the case may be. I am not late on purpose‚ but it seems like something always puts me behind schedule. It drives both my family and friends crazy. They have learned when I say
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