The Influence of Customer Satisfaction and Switching Costs on Customer Retention: A Survey of Retail Internet Banking Users in Hong Kong WONGChjBo BSc(Hons)‚ MBA‚ MA‚ MSc Student ID No. 9911675L International Graduate School of Management Division of Business and Enterprise University of South Australia A Thesis submitted in total fulfillment of the requirements for the degree of Doctor of Philosophy in Business and Management 24 January 2005 TABLE OF CONTENTS Page No.
Premium Bank
A Study on Brand-Switching Behavior and Promotional Strategies for High-End Airline Flight Services Mihir Dash* and Jacob Alexander** This study analyzes the impact of different promotional programs on the brand-switching behavior of students with respect to premium flight services to determine the ‘optimal promotional mix’ that service providers should offer. This study uses the Markov brand-switching model in combination with game theoretic techniques to find the optimal promotional mixes
Premium Game theory Malaysia Airlines Low-cost carrier
Communicative functions and reasons for code switching : A Malaysian perspective. PARAMASIVAM MUTHUSAMY PhD Universiti Putra Malaysia 43400 UPM Serdang‚ MALAYSIA. param@fbmk.upm.edu.my Abstract: Though codeswitching research may vary from context to context and situation to situation‚ the common factors for code switching will be threefold. That is‚ code switching deals with languages in contact. In interactive social situations code switching will be the use of more than one
Premium Linguistics Multilingualism Diglossia
what to talk about with whom‚ when‚ where‚ in what manner’ (Hymes‚ 1979).In this way‚ a person who is capable of using appropriately two languages or more is said to bemultilingual. Usually‚ bilinguals and multilinguals tend to switch languages within the sameutterance. This phenomenon is referred to as code-switching. Eyamba Bokamba‚ a professor of Second Language Acquisition at the University of Illinois defines code-switching as‚ ’ [...] themixing of words‚ phrases and sentences from two distinct
Premium Multilingualism Linguistics Second language
Cost‚ Task-Switching‚ Repeating Tasks Task Switching Cost’s Time Brooklyn College City University of New York Abstract A replication of Task Switching Monsell 2003 experiment was done‚ which predicts a time cost when switching tasks. 18 participants had to complete 100 randomized trials‚ switching between task-repeat and task-switching trials. Reaction Times (RT) were recorded and reflected by experimenters‚ to determine that there is a time cost involved when switching tasks as opposed
Premium Experiment Stanford prison experiment Student's t-test
Code-switching and Code-mixing : A Case Study of Child Bilingualism in Iraq By Juliana D. Yousif MA. In TEFL Department of English College of Arts Basrah University May‚ 1992 Code-switching and Code-mixing: A Case Study of Child Bilingualism in Iraq by: Juliana D. Yousif‚University of Basra Theoretical Background Code-switching is a very interesting aspect of bilingualism that has recently
Premium International Phonetic Alphabet English language
day‚ people constantly find themselves starting‚ stopping and finishing many different cognitive tasks. This study was conducted to discover the effect that task switching has on performance. Thirty eight students participated in this experiment. They were asked to complete both repeating and switching tasks. The 100 total tasks were fully randomized with 50 task repeating and 50 task switching. It was hypothesized that when a participant will be asked to switch a task over repeating one‚ he or she
Premium Scientific method Cognitive science Hypothesis
SYNOPSIS 1. TITLE: “Factors responsible for Brand switching from Samsung to Nokia in smartphones in Indore region ”. 2. BRIEF OVERVIEW: 15 years ago‚ having a mobile phone was considered a luxury‚ but now it is a very common commodity. Just look around and you will see someone talking on a mobile phone. This device has become an integral part of our life. It is very interesting to see how the mobile handset market has evolved from ten years before to what it is now. What is even more
Premium Mobile phone Smartphone
Code switching is a surviving skill that some bilingual people and students encompass‚ sometimes to compensate for the lack of vocabulary in a certain language. It is defined as language alteration between two languages‚ transferring from one language to another in the course of a conversation (Brice‚ p. 10) In the teaching field code-switching has a great importance because it can be used by teachers or students in story telling to aid interaction‚ comprehension‚ and classroom participation‚ since
Premium Multilingualism Second language Spanish language
Network Analysis and Design Lab 2 Packet Tracer Protocol Visualization with Packet Tracer Learning Objectives: 1. 2. 3. Explore Packet Tracer Real-Time Mode and Simulation Mode Explore logical workspace To become familiar with building topologies in Packet Tracer Step 1: Draw the following topology (make sure you are in Real-Time Mode) Figure 1 Step 2: Configure IP Addresses and Subnet Masks on the hosts. Use the following information to configure IP addresses‚ subnet masks and DNS Server
Premium IP address Web server Dynamic Host Configuration Protocol