ISTANBUL TECHNICAL UNIVERSITY FACULTY OF MANAGEMENT INDUSTRIAL ENGINEERING DEPARTMENT TOTAL QUALİTY MANAGEMENT END 329 E TERM PROJECT Group 1 Instructor: Şeyda Serdar ASAN Research Assistants: Levent ATAHAN – İbrahim YAZICI Ketsiya TAVİT 070100328 Tunahan KAFA 070120705 Sevinç APTİ 070120704 Sibel TEMÜRLENK 070100502 İmren ŞAVLİ 070100501 CONTENTS PHASES OF SİX SİGMA 3 1.DEFINE 3 1.1 Voice of the Customer Analysis 3 1.2 Critical to Quality Chart 5 1.3 Stakeholder Analysis: 5 1.4 SIPOC
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TQM is a philosophy of management driven by the constant attainment of customer satisfaction through continuous improvement of all organizational processes‚ including employee participation‚ teamwork‚ and leadership. There are five key principles: -MANAGEMENT COMMITMENT 1) Plan (drive direct) 2) Do (deploy‚ support‚ and participate) 3) Check (review) 4) Act (recognize‚ communicate‚ revise) -EMPLOYEE EMPOWERMENT 1) Training 2) Suggestive Scheme 3) Measurement +
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INTRODUCTION 1. ABOUT THE PROJECT Quality Assurance in Manufacturing Industries: Quality assurance is a process centered approach to ensuring that a company or organization is providing the best possible product/services. It is related to quality control‚ which focuses on enhancing and improving the process that is used to create the end result rather than focusing on result itself. Among the parts of process that are considered in Quality Assurance are: ▪ Planning ▪ Design
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GRADUATE DIPLOMA IN BUSINESS MANAGEMENT Awarded by the Asia E University Assignment PRINCIPLES OF MANAGEMENT Name of student : YUGENESH A/P KRISHNAN Facilitator : MR.DASARATHARAO KU Centre : PETALING JAYA Index no : KUPJ (HQ) 00010 Question no : 1-4 Word count : 2551 Submission date : 20TH APRIL 2013 Contents Page 1. Importance of Management Principles 1 1.1. Introduction 1 1.1.1. Useful Approach to a Manager 1 1.1.2
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System approach theory A system is a combination of things or parts forming a complex or a unitary whole aimed at working together to achieve a common purpose. This approach was used to integrate various management schools; it mainly aimed at job managing. With this approach‚ an organization was to divide itself into manageable systems forming a whole so as to be able to fully increase the workers’ productivity and issues for successful results. Managing jobs and provide a framework for visualizing
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discuss about how Quality Management helps in Hospitality industry. Quality is a main part of any business providers. Concept of Quality Management is creating and implementing quality planning authority‚ as well as control and improve the quality. They can help to improve efficiency and best practice to fellow workers. As well as it is very important element to identify customer’s satisfaction and expectation. Task 1 Understand the different approaches to quality management appropriate to commercial
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THE STRATEGIC MANAGEMENT PROCESS Ford Motor Company‚ facing huge losses and hemorrhaging market share to Toyota and Nissan‚ knew it needed a new strategic plan. Competition was fierce‚ Ford’s costs were higher than competitors’‚ and Ford’s unused plant capacity was draining profits. Ford’s managers devised “The Way Forward.” This new strategic plan entailed closing a dozen plants and terminating 20‚000 employees. As at Ford‚ a strategic plan is the company’s plan for how it will match its internal
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Total Quality Management (TQM) in Hospitality Industry: A study of the application of TQM in a hotel’s engineering department and its effects on hotel performance By Mark Chan A DISSERTATION Submitted to The University of Liverpool in partial fulfillment of the requirements for the degree of MASTER OF Project Management 2011 A Dissertation entitled Total Quality Management (TQM) in Hospitality Industry: A study of the application of TQM in a hotel’s engineering
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Question: While there is widespread evidence to support the view that effective quality management practices can lead to improved organisational performance‚ some would argue that the importance of quality to logistics systems has not been fully realised. In the last decade the growing importance of quality management has been a widely debated topic. Much empirical evidence links an organisations quality management practices to improved organisational performance therefore greater surplus. Due to
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Everyone has had experiences of poor quality when dealing with business organizations. These experiences might involve an airline that has lost a passenger’s luggage‚ a dry cleaner that has left clothes wrinkled or stained‚ poor course offerings and scheduling at your college‚ a purchased product that is damaged or broken‚ or a pizza delivery service that is often late or delivers the wrong order. The experience of poor quality is exacerbated when employees of the company either are
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