Organizational Culture Inventory Introduction The unit I selected to study is the Sales and Service department of the organization where I am employed‚ Verizon Telecommunications. It is the customer service department in which customers call in to order new service‚ add services or products to existing service‚ and report any questions‚ comments or complaints. In addition to placing orders for services‚ if a customer has a problem or a technical issue‚ my job is to analyze the problem or issue
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Organizational culture Organizational culture can loosely be defined as the shared assumptions‚ beliefs‚ and "normal behaviors" (norms) of a group. These are powerful influences on the way people live and act‚ and they define what is "normal" and how to sanction those who are not "normal." To a large degree‚ what we do is determined by our culture. Organizational culture is similar to‚ say‚ regional culture. The same person in different organizations (or parts of the same organization) would act
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Organizational Culture and Change ORG/581 Organizational Culture and Change Marriott International is a leading lodging company that has grown drastically within the last century. Currently the company maintains “…more than 3‚700 properties in 74 countries and territories worldwide” (Liberty Group‚ 2013‚ para. 4). The company remains “…grounded in a set of core values: put people first‚ pursue excellence‚ embrace change‚ act with integrity‚ and serve our world” (Marriott‚ 2013‚ para. 1)
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Motivation and Organizational Culture HCA/250 March 14‚ 2014 Drew Barnes Motivation and Organizational Culture A psychologically safe and healthy workplace is one that promotes the well-being of an individual. It is creating an environment that is enjoyable and respectful of all people‚ regardless of cultural or ethical differences. Japanese immigrant‚ Ayame Nakamura‚ is employed as a pharmaceutical project manager in California. The confrontational management style interferes with Ayame’s
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3 Organizational Culture and Performance The concept of organizational culture has drawn attention to the long-neglected‚ subjective or ‘soft’ side of organizational life. However‚ many aspects of organizational culture have not received much attention. Instead‚ emphasis has been placed primarily on the cultural and symbolic aspects that are relevant in an instrumental/pragmatic context. The technical cognitive interest prevails. Culture then is treated as an object of management action. In this
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The fact and fantasy of organizational culture management: a case study of Greek food retailing Cardiff Business School‚ Cardiff University‚ Colum Drive‚ Cardiff‚ CF10 3EU‚ UK Abstract The management‚ manipulation or interference in organizational culture has become central to many theories and prescriptions of management. However‚ despite frequent prescriptions to manage culture in diverse national contexts‚ little empirical evidence has been forwarded in contexts other than the UK and
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The Effectiveness of Organizational Culture Abstract Discuss the effectiveness of organizational behavior in organization. Data was collected from secondary data management book‚ magazines and management journal research by researchers regarding organization behavior. 1.0 Introduction Organizational culture is complex and complicated it has a significant influence on the performance of an organization. Organization culture also has significantly affected the process and operation of
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sustain strong organizational cultures if their organizations are going to compete and survive in the 21st century. Organizational ‘culture’ and ‘leadership’ are the two interrelated terms without which an organization cannot sustain for a long term. Although these two terms are very different from each other in their definition or meaning yet they are very much interconnected. An organization without a leader is just like a ship without a captain and without a strong culture‚ the organization
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Organizational culture is “the shared values‚ principles‚ traditions‚ and ways of doing things that influence the way organizational members act” (Robbins et al.‚ 2015‚ p. 48). In the health care environment‚ over the past 10 years or so there has been a renewed effort in the overall healthcare culture which has created change for healthcare organizations. My health care system is no different. The system worked to form a culture that our customers‚ employees and the community want to see thrive
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ORGANIZATIONAL CULTURE & STRUCTURE Outline Prepared By: Marnela Kathleen V. Pasamba‚ RN MSN I I. Organizational Culture A. Definitions 1. Gareth Morgan: set of beliefs‚ values and norms‚ together with symbols like dramatized events and personalities‚ that represents the unique character of the organization and provides the context for action in it and by it. 2. Edgar Schein: a pattern of shared basic assumptions that the group has learned as it solved its problems that has worked well
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