I ordered a giant teddy bear from your company and the bear has not arrived on time. I have been ordering giant teddy bears from your company for over four years and never had a problem with shipping. I could have traveled down the road to Sam’s Club and bought a much cheaper giant teddy bear instead of selecting one off of your website. Your company’s failure to deliver the giant teddy bear to be sent to my niece before December 24‚ 2011 is extremely important because my niece has cancer and this
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To the Store Manager of Office Shop: I am writing to express my concerns about a recent incident I experienced at your store. I would like to bring to your attention the fact that I received extremely poor customer service during my last shopping trip at Office Shop‚ which took place on January 28‚ 2054 at approximately 6:12 p.m. While shopping‚ I asked an associate for assistance getting a large box of office paper from a top shelf‚ as it was too high for me to reach without help. The associate
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The Power of a Complaint Letter Every business hungers to be successful. Businesses want to put their best foot forward‚ and their best product to the consumer. However‚ on occasion‚ people become upset or disappointed when the product or service does not reach expectation. In this case‚ businesses often receive the dreaded complaint letter from customers. The purpose of a complaint letter is to bring a grievance to the attention of an owner or manager of the business‚ so action can be taken as
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Introduction There is a complaint letter sent by Dr. William E. Loflin. They were extremely upset and very insulted by the experience. He said that our staff is not well trained and overtly rude. There are several problems that he complaint about our service‚ but he still think the food was excellent. Here are the ways to solve the issue. Recommendation I suggest company should organize a training course for the staffs. The training provides staff with increased skills and abilities. Using
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team. A Guide to Complaints Handling and Public Enquiries 1 FOREWORD Handling complaints well is a mark of good government. Doing so depends not just on well trained frontline staff but on the commitment‚ understanding and attention of the heads of bureaux and departments and all levels in between. Good complaints handling does not mean acceding to every request‚ but it does demand listening‚ understanding‚ explaining and helping wherever possible. We must address all complaints in a fair and professional
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Marcos land reform plan paved the way for the initiation of the Comprehensive Agrarian Reform Program in the Spanish agricultural sector‚ during the Presidency of Aquino. In fact‚ this formed one of the major points against Marcos‚ emphasized during the Presidential campaign of Aquino. In other words‚ the introduction of the Comprehensive Agrarian Reform Program had an underlying political motivation. The Comprehensive Agrarian Reform Program (CARP) was a land reform law mandated by Republic Act No.
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Consumers’ complaint behaviour. Taxonomy‚ typology and determinants: Towards a unified ontology Received (in revised form): 16th August‚ 2003 Dominique Crie ´ is Professor of marketing at the University of Sciences and Technologies of Lille‚ in the Business Administration Department (IAE). He manages the postgraduate degree course: statistical specialisation for marketing databases. He is also a marketing consultant and statistician‚ member of the Association Francaise de Marketing and of the
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3.1 Within my setting any complaint is handled seriously. All complaints are properly investigated promptly and appropriate action is taken on any concerns that are raised. All complaints are recorded and available on request from both OFSTED and parents. The records include any action taken for each individual complaint. There are two stages to our complaint procedure Stage One If a parent/carer has a complain about the Nursery or the conduct of a individual member of staff we try to solve
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Review on the book ‘Globalization And Its Discontents’ Written by Joseph Stiglitz Introduction The Famous book ‘Globalization and its discontents’ by Noble Prize Winner Joseph Stiglitz reflects the shortcomings of globalization especially affecting the poor and the developing countries. It is mainly focused on the failed policies dictated by the international institution‚ the International Monetary Fund (IMF). The first two chapters reflect the author’s experience of joining
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Topic: Explain and critically evaluate the concept of “freedom of navigation” Prepared by: Nadir Gürpınar Table of Content: 1. INTRODUCTION...........................................................................................................4 2. HISTORICAL ORIGIN OF THE FREEDOM OF NAVIGATION................................4 3. THE CONCEPT OF FREEDOM OF NAVIGATION.....................................................4 4. THE COASTAL STATE JURISDICTION
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