Customer relationship management (bigbazaar) (Sub:CRM) Submitted by SHIKHA GANGWAR Under the Guidance of Mr. Satya S. Banerjee (Asst. Prof. FMS) Submitted to National Institute of Fashion Technology‚ Department of Fashion Management Studies‚ Ministry of Textiles‚ Government of India Plot no. 24‚ Chandaka Industrial Estate‚ Opp. KIIT School of Management‚ Bhubaneswar‚ Odisha. 2012-2014 What is CRM (customer relationship management)? CRM (customer relationship management) is
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Customer Relationship Management “Customer relationship management is a comprehensive strategy and process of acquiring‚ retaining and partnering with selective customers to create superior value for the company and customers”. Importance of CRM * Identifying customer needs. * Identifying untapped business potential. * Identify strong & weak points of suppliers. * Benchmarking to achieve global excellence. * Help in rediscovering the customers and understanding them
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that may lead to success in the workplace. Define initiative‚ responsiveness‚ resourcefulness‚ and reliability in a professional context. Identify the costs and benefits of preparation‚ goal setting‚ time management‚ and organization. Explain the importance of being prompt and its relationship to integrity. Assignment Requirements This activity allows you to analyze how you currently manage your time and to project how you will manage
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Effective Communication and Professional Relationships with Children‚ Young People and Adults Sarah Haycock-Lewandowski 17/03/2012 A key element of the role of any member of support staff in a school or other education environment‚ is communication‚ both with children and adults. Whilst it is important for children to learn cognitive skills‚ it is equally important that they also learn skills that will allow them to function effectively in society. A significant proportion of the latter can
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Revision of DTM for chapter 1 & 2 Function of physical distribution management and distribution channels 1) Definition of physical distribution management – Used in manufacturing and commerce to describe the broad range of activities concerned w/ the efficient movement of finished products from end of production line to consumer. * Emphasizes the flow of materials from the point of manufacture industrial user * Implies the control of the flow End consumers Products supply > Warehousing
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developing country‚ to ameliorate the quality of life of its growing population without economic growth. The relationship between government expenditure and economic growth has continued to generate series of debate among scholars. Government performs two functions- protection (and security) and provisions of certain public goods (Abdullah‚ 2000) and (Al-Yousif‚ 2000). Protection function consists of the creation of rule of law and enforcement of property rights. This helps to minimize risks of criminality
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A PROJECT REPORT ON “CUSTOMER RELATIONSHIP MANAGEMENT IN MARUTI DEALERSHIP” FOR “MARUTI WONDER CARS PVT. LTD.” SUBMITTED BY ABHIJEET K. RAUT UNDER THE GUIDANCE OF PROF. - MRS. ASHWINI SOVANI SUBMITTED TO “UNIVERSITY OF PUNE” IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF THE DEGREE OF “MASTERS OF MARKETING MANAGEMENT (MMM)” THROUGH VISHWAKARMA INSTITUTE OF MANAGEMENT PUNE-48 ACKNOWLEDGEMENT I express great pleasure in introducing
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a) Explain Aristotle’s understanding of the four causes. Unlike his teacher‚ Plato‚ Aristotle believed that the world could be explained by physical observation. This approach of using the five senses‚ cataloguing and categorising‚ is the foundation of scientific study. The approach is known as empiricism. Plato believed that we needed to look beyond the physical for an explanation of the universe in the guise of the World of Forms. Aristotle disagreed with this. Aristotle’s understanding of
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Essentials of MIS Additional Cases 1 BUSINESS PROBLEM-SOLVING CASE JetBlue Hits Turbulence In February 2000‚ JetBlue started flying daily to Fort Lauderdale‚ Florida and Buffalo‚ New York‚ promising top-notch customer service at budget prices. The airline featured new Airbus A320 planes with leather seats‚ each equipped with a personal TV screen‚ and average one-way fares of only $99 per passenger. JetBlue was able to provide this relatively luxurious flying experience by using information
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Assignment One Group A Mandatory Unit 1: Understanding roles‚ responsibilities and relationships in education and training 1 Understand teaching role and responsibilities in education and training 1.1 Explain the teaching role and responsibilities in education and training. To quote Ann Gravells “It’s all about helping someone reach their full potential whether this is for personal or professional reasons”. The traditional role of the teacher has been the supplier of information. This role has evolved
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