LITERATURE REVIEW SERVICE QUALITY AND CUSTOMER SATISFACTION IN KFC CHAINSTORES The purpose of this study is investigating the service quality of KFC chain stores and how the service quality affect customer satisfaction based on the theory of “service quality” and “customer satisfaction” and the Customer satisfaction survey in website: talktokfc.com. We do the literature reviewson some important concepts to make clearer about the service quality and the level of customer satisfaction in KFC chain
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NICMAR ASSIGNMENT ON “ROLE OF PROJECT MANAGERS” SUBMITTED BY: JHA PRAVIN KUMAR JOSHI SOURABH MALANI GOVIND 221071 221074 221094 GUIDED BY: Prof. T.K.GANGULI ACM 22-SECTION 2 NATIONAL INSTITUTE OF CONSTRUCTION MANAGEMENT AND RESEARCH‚ PUNE ROLE OF PROJECT MANAGERS Page 1 NICMAR INDEX Contents 1. Introduction 2. Role of Project Manager 2.1 Planning 2.2 Organizing 2.3 Controlling 2.4 Leading 2.5 Communicating 2.6 Cognitive functions 2.7 Self management functions 2.8 Motivational and personal
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styles of top management using Mintzberg’s managerial roles. Mintzerg named ten different roles‚ all separated into three categories. The first category is interpersonal. This includes figurehead‚ leader‚ and liason. The second category is informational which includes monitor‚ disseminator‚ and spokesperson. The last category is decisional which includes entrepreneur‚ disturbance handler‚ resource allocator‚ and negotiator. These roles are all used in the leadership styles of top management
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aim of consumer options‚ food services can be different as elegant ambience‚ fine dining‚ casual dining‚ fast-casual dining restaurant. The focus of this study is on the operations management of a food service provider which is the fast-causal dining restaurant. The researchers have chosen Queen “J”‚ being the vendor of concession canteen of Shell Shared Services in which one of the researchers is employed and this paper describes the operations of this food service by studying the characteristics
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Examining the Role of the Financial Manager Corporations operating in the United States are becoming more transparent in today ’s markets‚ mainly due to the Sarbanes-Oxley Act of 2002. Accountability has been increasingly placed on senior corporate officers to comply with the government regulations and validate the financial information presented to the firm ’s stockholders. The fact is that this does not always ensure a firm ’s financial managers‚ employees or the shareholders viewpoints on maximizing
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ROLE AND OBJECTIVES OF OPERATIONS Key questions • What role and contribution should the operations function play in achieving strategic success? • What are the performance objectives of operations and what are the internal and external benefits which derive from excelling in each of them? Topics covered • The role of the operations function in the organization’s strategic plans. • How the contribution of the operations function to the organization’s competitiveness can be assessed. • The meaning
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ROLES OF AN HR MANAGER Administrative roles The administrative roles of human resource management include policy formulation and implementation‚ housekeeping‚ records maintenance‚ welfare administration‚ legal compliance etc. i. Policy maker: The human resource manager helps management in the formation of policies governing talent acquisition and retention‚ wage and salary administration‚ welfare activities‚ personnel records‚ working conditions etc. He also helps in interpreting personnel
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Operations Manager job description: daily tasks‚ roles‚ duties and responsibilities An operations manager typically ensures smooth operation of various processes that contribute to the production of goods and services of an organization. Obviously‚ the role of an operations manager is very wide and encompasses many operational areas. While other employees can focus on a specialized area of operation (for example‚ finance and systems support)‚ an operations manager typically wears multiple hats and
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Measuring the Service Quality of Service Sector - A Case of Commercial Bank of Ethiopia R.Renjith Kumar‚ Asst. Prof and Head of the Department‚ Ilahia School of Management Studies‚ Ilahia College of Engineering and Technology‚ Muvattupuzha‚ Kerala Abstract Service sector is growing in Ethiopia which basically an agrarian country is trying to become a developing country in the North Eastern Africa. Banking services have gained significant role in this country due to increasing number of customers
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1. Explain key aspects of policies‚ codes of practice and guidelines of an organisation. There are a number of key aspects of policies‚ codes of practice and guidelines with educational organisations. There are distinct differences between legislation and guidance. Legislation is the broader framework‚ while regulations provide specific details on how to comply with the law (UK Parliament‚ 2021). Arguably the most universally applicable legislation to any organisation in the United Kingdom is the
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