| Question #2 - Assume each department (new‚ used‚ service) is treated as profit center‚ as described in the case. Also assume in a-c that it is known with certainty beforehand that the repairs will cost $1‚594. a. In your opinion‚ at what value should this trade-in (unrepaired) be transferred from the new-car department to the used-car department? Why? b. In your opinion‚ how much should the service department be able to charge the used-car department for the repairs on
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Case 7-3 Quality Metal Service Center 1. Is the capital investment proposal described in Exhibit 3 and attractive one for Quality Metal Service Center? The project evaluation seems to be beneficial to the company: A. Payback period: 4.5 years less than the company’s criterion of 10 years B. Internal rate of return: 21.8% c. Net present value (at 15% cost of capital): $286‚000 The proposal seems to be an attractive one due to the fact that there seems to be a need in the district for this
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Nature‚ Scope And Role Of Managers Management Definition‚ Nature‚ Scope And Role Of Managers Presented By Group No. 1 (Stephen Covey) Member’s Name:- ATUL MISHRA (COORDINATOR) SANGHARSH KUMAR RAJEEV KR. SHARMA SHAILENDRA RAKESH SINGH CHANDEL 6. JEETENDRA RAI OBJECTIVES:- : OBJECTIVES:- After this presentation you will be able to define – Management Nature of Management Scope of Management Functions Of Management Role Of Managers About Stephen Covey : About Stephen Covey Birth- Stephen
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must look at delivering the service with the best quality in order to attract the most customers and have a competitive advantage over their rivals. The focus of this thesis will be only on horse racing and XYZ LTD as the company also offer to the public the possibility to bet on international football matches as well. It analyses the customer satisfaction on the different aspect of the service offered by XYZ LTD and also the expectation of the customers about the service before and their perception
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108 Emergency Service Shaishav Jogani (PC-17) Mitul Thekdi (QA-10) About 108 A centralized emergency management system exists in most developed countries which helps in saving lives on a day to day basis. India lags far behind its western counterparts in terms of emergency services. Vision of 108 Respond to 30 million emergencies and save 1 million lives annually and Deliver services at global standards through Leadership‚ Innovation‚ Technology‚ Research and Training. GVK Emergency
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Manage quality customer service SECTION 1 Assessment Activity 1 Develop and document‚ on behalf of an organization for which you do or might work‚ a detailed process whereby it will possible to investigate‚ identify‚ assess and include the needs of customers in planning processes. Private Schooling The first process is investigating why Parents would choose Private Schooling for their child/ren. The School would investigate the following. Investigate the needs of families in the local area
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OPERATIONS MANAGEMENT IN SERVICE AND MANUFACTURING ENVIRONMENTS In defining an organization we usually come across two major categories of organizations. First Manufacturing organization and the other Service organization. Both‚ above-mentioned organizations are completely different from one another and hence the role of operations management is different in both. Operations management is mainly concerned with making the proper use of available resources of the organization. Resources available
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social care manager is a lead professional in a service. A manager is a role model for all the staff. The skills‚ knowledge and values that drive a managers work also set the standard. A manager has a statutory role and a wide range of responsibilities but above all they are the heart of the service. Social care managers are the people who get on with turning the services vision and purpose statement into real practice on the ground. To do this well means putting the people who use the service at the
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Role of a Training and Development Manager To meet the challenges set by the rapid transformations in the technology and business operations‚ the work force need to be aware of the changeover and its impact on his work. Training helps him to bridge the gap on where he is to where he has to be‚ thereby adding to the productivity. The training manager is to analyse the current position of the work force and direct them to the advancements through proper training. The role played by the training
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Ethnocentrism: Major Effects on Organizational Behavior Abstract This research paper defines the term ethnocentrism as a means to make assumptions or judgments about other cultures from one’s own point of view. This paper details the various problems that an ethnocentric view presents when dealing with different cultures. The effects of cultural diversity on organizational behavior are complex and powerful. This paper will also explain that a diverse workforce‚ which represents a changing world
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