Abstract: This case discusses the customer service initiatives of LL Bean‚ Inc‚ a US-based multichannel retailer. LL Bean had evolved from being a mail order company selling hunting boots into a leading international retailer selling apparels‚ home furnishings and outdoor equipment. Its endeavor was to deliver quality products at reasonable prices and offer excellent customer service to customers. In its 98-year long history‚ the company had preserved the customer-centric tradition set by the founder
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How can the word ‘explain’ exactly means? According to Cambridge dictionary the word ‘explain’ is used to mean ‘make something clear or easy to understand by describing or giving information about it. It is possible to have various interpretations of the same world ‚in everyday language the term "explain" can mean many things‚ and is generally applied to prove something or make it more comprehensible‚ but in the more complex level it could mean many things depending on the subject it denotes. However
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What does the Church mean to you? When you hear "the Church‚" what do you think of? Maybe‚ it is that place where you are forced to go every weekend‚ something to do with Jesus and God‚ but you aren ’t quite sure‚ or‚ do you think of Jesus dying for you? Well‚ whatever you think of‚ I am going to explain to you what‚ from the Bible passages that I have read‚ what I think God was trying to explain to us. God tries to explain what the Church should mean to us in the Bible passages through the apostles
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Amelia Pencilo Dr. Claire Senior LIBS-3002-01 28 November 2013 What It Means To Be a Man and a Woman in the Media The gender roles for men and women are constantly being implemented throughout the years in various forms of media; men are the dominant figure and women are subordinate to men. With that reason‚ there are many female figures that have been forced to hide their real identity in order to appeal to the general public. For example‚ Virginia Woolf wrote about her struggles in her speech
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What does it mean ‘to be moral’? To be moral means to be a good person who demonstrates that they are “good or virtuous‚ especially concerning sexual and ethical conduct.” It means to demonstrate your own individual values and beliefs. To be moral‚ it is important that you follow the Catholic teachings of the 10 commandments. If you live your life by the 10 commandments you will better your judgement and morality. A moral person is always trying to make the right decisions and do the right things
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Homework #2: Goods‚ Services‚ and Operations Management Written By: Tamara Ellis Prof. Samuel A. Garwon MGMT 480 – 002 March 6‚ 2013 1. Explain why a bank teller‚ nurse‚ or flight attendant must have service management skills. How do the required skills differ for someone working in a factory? What are the implications for hiring criteria and training? Service-providers need technical/operations skills plus human interaction and marketing skills. A bank teller‚ for example‚ must be able
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Courtesy and Customer Service For the Health Care Professional Self-Learning Packet Introduction As we are all aware‚ HCMC has experienced significant change on a first hand level over the last year. The pressures of health care reform and finance have changed the course of health care forever. The health care industry has become increasingly competitive. We need to do all we can to meet or exceed the expectations of our customers to compete in this market. Several initiatives are underway that assist
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this was reality. I was standing in the middle of the emergency room in a real hospital‚ a hospital full of real sick people. Community service means much more to me than completing hours for a class or for a more appealing résumé. It builds character‚ leadership‚ and integrity. It transforms regular humans in to leaders and more passionate citizens. Community service also stands as a foundation builder to become a more
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What does hospitality mean to you? As once noted by Henri J.M. Nouwen‚ “Hospitality means primarily the creation of free space where the stranger can enter and become a friend instead of an enemy. Hospitality is not to change people‚ but to offer them space where change can take place.” In my opinion‚ hospitality represents kindness in welcoming guests or strangers. It isn’t about judging who is good or who is bad‚ it is about accepting people for who they are and being caring as well as respectful
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Methods used by Tesco to monitor if good customer service is taking place. If Tesco’s know how good or bad their customer service is then they can make improvements where appropriate. Since they are in such a competitive market they must monitor regularly and act fast on anything which needs improving. Tesco’s is such a big company it will be hard to monitor the customer service in all the stores‚ but an easy and efficient way of doing this is to use mystery shoppers. This is basically when a researcher
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