Product Design and Process Selection - Services Case: Creature Care Animal Clinic 1. Identify the operations management problems that Dr. Barr is having at the clinic. Dr‚ Barr is experiencing several operations problems due to a change in what customers are requesting compared to the services the clinic was designed to offer. The increase in specialized services and the addition of grooming requires a different layout. Not only have the space requirements changed but some non-contact services
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i4.1 Best product value strategies: As the world’s largest furniture retailer‚ IKEA is known for its product’s value‚ in terms of quality‚ style‚ affordability‚ functionality and durability. Their appliances and furniture is designed base on modern architecture and associated with eco-friendly interior design. Moreover‚ the company is known for its affordable products with highest quality and products with many functions inside. Therefore‚ its business idea is "To offer a wide range of well designed
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What is service blueprint? As the name suggests it is concerned with the service process and described as the tool for operational planning giving guidance on following aspects such as how it will be provided‚ staff actions‚ physical evidence and most importantly how it is needed to be delivered to its channels. In other words it is describing and developing the service process. Let the blue print be in any form‚ Flow Charts or Graphics it should convey the different modes or channels via which
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of New Products and Services It involve bringing two separate elements into accord: customer satisfaction and technical feasibility. R&D Objectives: 1. The definition of the target market 2. The product’s concept 3. The benefits the product will deliver 4. How the product will be positioned in the market 5. The product’s features‚ attributes‚ design specifications and requirements Product Strategy Quality Function Deployment (QFD) Alternative managerial technique for product development
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Combating Products & Services Summary: This article revolves around the concept of hybrid solutions i.e.‚ combining products and services into innovative offerings to attract more customers and provide superior value to them. The article identifies two basic characteristics of any offering- complementarity (when used together) and independence (used separately) based on which four types of hybrid offerings emerge. These are as follows: i. Flexible Bundle: These bundles (of product and service) are
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Q.2 . What is groupthink. Explain. [10] According to Irving Janis(1972) ‚ groupthink is "a deterioration of mental efficiency‚ reality testing‚ and moral judgment resulting from in-group pressures". Thus‚ the overemphasis on consensus and agreement leads members to be unwilling to evaluate group members’ ideas critically. This hinders decision-making and becomes an obstacle to group productivity. Certain conditions favour the development of groupthink. i) The first condition is high cohesiveness
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v Describe what Montessori meant by’ New Education’ Dr. Maria Montessori is the creator for the Montessori Education Method for a new world who devoted her life to improve children’s education excellence. Her educational method is widely used in schools or at home for children 3 t0 6 years old. Maria Montessori lived through one of the traumatic time eras of the world history‚ which changed everybody’s lives including children. It was the time of anxiety‚ cruelty‚ death‚ family separation and
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3.1 Explain how products are developed to sustain competitive advantage 3.1.1 The product life cycle (PLC). The product life cycle is used for determining the lifespan of products and there are 4 sub stages of product: introduction‚ growth‚ maturity and decline. From 2007 until now‚ Honda Air Blade has become the most successful line of Honda’s motorbike as well as on market. Since it was born‚ Honda Air Blade has achieved sales of more than 2 million products. This year‚ from April to the end
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Customers are aware of McDonald’s latest promotion and products from TV commercial‚ leaflets and signboards. In addition‚ McDonald’s has a superior reputation. Its brand recognition is valued at $40 billion. Every age group has heard of and knows about McDonald’s. Furthermore‚ it is highly owned by independent franchise. More than 80% of McDonald’s’ restaurants are operated by franchise‚ allowing the restaurants to improve their service systems. Lastly‚ McDonald’s targets at children by serving
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It is first useful to define what is meant by transitions. According to Vogler et al (2008): transitions can be defined as “key events and/or processes occurring at specific periods or turning points during the life course.― They are generally linked to changes in a personâ€TMs appearance‚ activity‚ status‚ roles and relationships as well as changes of setting. Common transitions include: puberty/entering adulthood‚ starting nursery or school‚ moving schools eg primary to secondary‚ moving class
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