COMMUNICATION SKILLS MODULE Prof. Dr. Hamid Rafiq Khattak hamid_khattak@hotmail.com Sara Yaqoob saroo_14@yahoo.com Rabia Basri rabia_basri2003@yahoo.com Acknowledgements I am sincerely indebted to Learning Innovation Division -National Academy of Higher Education‚ Higher Education Commission Islamabad for the opportunity of writing this module on Communication Skills. I am indebted to my colleagues at APCOMS‚ Ms. Sarah Yaqoob and Ms. Rabia Basri for their immense assistance in developing
Premium Communication
Pham Ngoc Thach Street for the purpose of observing the quality and level of customer service this restaurant had. For the sake of adding in another couple of eyes and improving our information findings‚ we had a student who recently graduated in Hotel & Tourism Management and has customer service experience coming with us. After an hour or two‚ we had all of the information which we will use to evaluate their service on a piece of paper. Our Primary expectation: Like with many other coffee
Premium Customer service Customer Coffee
Characteristics of customer service Bitner‚ Fisk and Brown (1993) suggest that the major output from the services marketing literature up to 1980 was the delineation of four services characteristics: intangibility‚ inseparability‚ heterogeneity and perishability. These characteristics underpinned the case for services marketing and made services a field of marketing that was distinct from the marketing of products. The literature highlights intangibility as one of the key characteristics of services. Regan
Premium
Why quality customer service is more important in banking industry? Behaylu W.Deneke Most‚ if not all‚ private commercial banks in Ethiopia use almost the same marketing approaches to attract customers. They develop the traditional banking products and open branches everywhere then promote their branch and Products aggressively on the traditional channel. Before going to the detail let me differentiate between bank product and bank services. The bank products are deposit‚ borrowing or other
Premium Marketing Bank
Introduction Interpersonal communication is vital to humans and is used in everyday situations. “Interpersonal communication refers to face-to-face communication between people” (35)‚ according to West and Turner (2007)‚ authors of Introducing Communication Theories. West and Turner explain that exploring how relationships form‚ the upholding and continuation of these relationships‚ and the end of relationships‚ are the main characteristics of interpersonal context. Interpersonal communication began as
Premium Communication Psychology Interpersonal relationship
Good communication skills are an asset to everyone and is very important because of the functions it achieves. Interpersonal skills and communication is a process by which people exchange information‚ feeling‚ and meaning through verbal and non-verbal messages. It is not just about what is said‚ but how the message is being delivered and the non-verbal message that is sent through pitch‚ facial expressions‚ gestures and body language. This leads me to chapter ten; organizational and interpersonal
Premium Communication Nonverbal communication
they created problems that made him began wondering what should be the basis of performance appraisal. 1. Do you think that the experts’ recommendations will be sufficient to get most of the administrators to fill out the rating forms properly? Why? Why not? What additional actions (if any) do you think will be necessary? No‚ I think the experts’ recommendations will not sufficient to get most of the administrators to fill out the rating forms properly because: -The administrators might be
Premium Human resource management Platonism Ranking
1. Reading Comprehension o Reading comprehension is one important communication skill a pharmacy technician must have. They must be able to read and understand prescription information and instructions from doctors to fill patients’ prescriptions. Pharmacy technicians need to be able to fill prescriptions with detail and accuracy‚ as even a slight mistake or misunderstanding can be dangerous to a patient. Prescription drugs are often long and uncommon words‚ so pharmacy technicians need to read
Premium Prescription drug Medical prescription Pharmacology
Assessment Portfolio Michael E. Szostkiewicz In fulfillment of course requirements for Park University CA104 Interpersonal Communication Fall 1 Term 2009 Interpersonal Communication Report MICHAEL E. SZOSTKIEWICZ SEPTEMBER 30‚ 2009 Interpersonal Communication Report Outline I. Prior to enrolling in this course‚ I felt that my interpersonal communication skills were adequate and effective. I have always prided myself on being an adept and able communicator; my vocabulary is diverse
Premium Communication Emotion Interpersonal relationship
Communication has different meanings. The definition can vary from person to person. To a student‚ it can mean learning‚ to people in the work environment it can mean whatever it takes to get a job done‚ and for friends/family‚ it can mean maintaining a relationship. Each person can communicate by using spoken words‚ sign language‚ and body language. Sometimes we do not realize the messages we convey because we are unaware of body language‚ tone‚ and even the words we choose to use. Communicating
Premium Communication Nonverbal communication Message