Program Planning and Evaluation in the Human Services The terms ‘Planning’ and ‘Evaluation’ are terms used and frequently heard in Human Service organisations. Whilst the importance of planning and evaluation is understood by employees with program management responsibility (most often as a result of the rigid parameters described in funding and service agreements)‚ the concepts that underpin planning and evaluation are often poorly understood by program staff and managers alike. Planning is
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Section 1 – Understand methods of communication with customers 1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations. Situation Methods of communication 1. The porridge that a guest has ordered is not available. Verbal. The best approach in this situation is to speak to the guest face to face and apologise whilst explaining why the porridge is unavailable
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Problems of National Integration between East and West Pakistan Purpose of this section This section covers the problems of national integration between East and West Pakistan. It introduces candidates to the: Language Movement Emerging disparities between the two wings of Pakistan‚ in terms of economic development‚ deface and other sectors. Summary Between 1947 and 1956‚ the language issue created tension between the people of East and West Pakistan. But it was only one example of the
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Security Challenges Intelligence and Policy in the New Strategic Environment Sandy Gordon Western intelligence services face a significant broadening in the nature of threat. Previously‚ intelligence was predominantly focused on state-on-state threat‚ and to a lesser extent human generated threats such as terrorism and transnational crime. Now new types of threats are emerging‚ such as pandemic disease and global warming. In parallel‚ new technologies and doctrines have re-shaped the contribution
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Customer Service Unit 3 Communication in the customer service role Session 4 Understand how to meet the needs of a diverse range of customers © Creating Careers Limited‚ 2012. All rights reserved. Page 1 of 1 Communicating with people who have language/speech difficulties Try and ask short questions that only require short responses. Don’t raise your voice unless requested as most speech-impaired customers can hear and understand. If you don’t understand‚ ask the person to repeat what
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Abstract Consultation and advocacy are crucial in the effectiveness of mental health counseling among children‚ adolescents‚ adults‚ couples‚ and families. With the increasing needs of individuals and their families; consultation and client advocacy are a priority (Holcomb-McCoy & Bryan‚ 2010). The purpose of this paper is to explore the similarities and differences between consultation and advocacy. The factors that effect successful advocacy and the benefits of advocacy in working with clients
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eventually gain a sense of identity‚ agency‚ and coherence overtime‚ negotiated with transition losses and new arrangements for relationships due to living together in a now subsequent family. A group of historical studies determines this outcome. In an article written by Gill Gorell Barnes describes a therapeutic way to help children with coping with a divorce‚ remarriage‚ and stepfamily living. His article describes a British study conducted at the National Child Development Cohort where fifty
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Human Service Scenario Analysis My human service scenario is for a white female‚ age 46‚ with three female children‚ ages 17‚ 16 and 14. The client was married for 27-years; when her husband said “he wanted a divorce‚ and was not willing to attend counseling because of trust issues.” He could not give any reason why he wanted a divorce; other than to say it was not her fault. This has left her and the children very confused‚ two of the children blame her for the upcoming divorce‚ the 14 year-old
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Collaborating with Human Service Professionals Summary of the Case Mary‚ a 31-year-old single mother of three children (ages 9‚ 5‚ and 3) has been seeing Annabelle‚ a mental health counselor at a community mental health center for about 4 months. She has become increasingly anxious over past few weeks and reports that she feels frightened all the time‚ is unable to sleep through the night‚ and worries that “something horrible is going to happen.” She also admits to having a
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Introduction Advocacy is defined as the process of advocating or supporting a cause one believes in. When a nurse makes the decision to advocate for a client‚ then the patient and his or her best interests become the cause. This is especially true in cases where those seeking care are unable to make informed decisions about the care they receive due to their condition. The idea of advocacy allows the nurse to communicate with the client‚ the clients family‚ and medical team to ensure the needs
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