The Maldives National University Faculty of Hospitality and Tourism Studies Front Desk Operations Certificate III in Front Office Operations Front Office Department – January 2012 Table of Contents Chapter 1 Introduction Page 02 Chapter 2 Organization structure Page 05 Chapter 3 Classification of hotels Page 11 Chapter 4 Reception Page 18 Chapter 5 Registration Page 20 Chapter 6 Handling customer complaints Page 25 Chapter 7 Telephone
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Comprehensive Income Tax Course: Module 2 Final Exam 1. Fred prepared his own tax return last year. This year Fred decided to have his tax return prepared by a professional. During the interview process Fred’s tax preparer realized Fred needs to repay the education credit he took for his son last year. For which of the following reasons would a taxpayer be required to repay an education credit? a) Taxpayer received a refund of personal living expenses b) Taxpayer received tax-free educational
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Apple vs. Microsoft By Teka Lee Professor Miles ITE 119 11 October 2012 Outline Thesis: Apple’s website differs from Microsoft’s website in the homepage‚ navigation‚ and consistency. I. First‚ Apple’s homepage differs from Microsoft’s homepage. A. Apple 1. Appearance 2. Main ad 3. Space B. Microsoft 1. Appearance 2. Main ad 3. Space C. Therefore‚ the differences in Apple’s and Microsoft’s homepage are significant. II. Second‚ Apple’s
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OATH OF OFFICE JAYCEE CREED We Believe That faith in GOD gives meaning and purpose to human life; That the brotherhood of man transcend the sovereignty of nations; That economic justice can best be won by free men through free enterprise; That government should be of laws rather than of men; That earth’s great treasure lies in human personality; And that service to humanity is the best work of life.
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Core Principles of German Volume Training German Volume Training isn’t rocket science. There’s no elaborate formulas to figure out‚ and no training techniques to be mastered. GVT is built around three simple‚ core principles: 1. One Exercise. You perform one exercise per body part. That’s it. Stick with heavier‚ compound-style lifts that tax major muscle groups. Because you will be performing a limited number ofexercises per week‚ proper exercise selection is critical in maximizing the effects
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company’s key business structure and operations‚ history and products‚ and provides summary analysis of its key revenue lines and strategy. Royal Mail Holdings (or the group or Royal Mail) is a postal services group that operates through its mails‚ post office and parcels businesses. The group is wholly owned by the UK government. The group operates in the UK and Europe. It is headquartered in London‚ the UK and employs 176‚000 people. The group recorded revenues of £9‚560 million ($16‚459.1 million) during
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Bachelor of Arts International Hospitality and Tourism Management 2014 Topic: Exploring Strategy Summary You are introduced to KFC organization. A fast-food chain restaurant comes from North Corbin‚ Kentucky that featuring fried chicken. KFC is recognized as the best fried chicken with its original 11 herbs recipes and produce most fried chicken to the world. What makes KFC still remain strongly while other companies are struggling to find a spot in the market? To answer this
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Organizational Behavior: Office Space Stephanie Fasulo MGMT 459 University of La Verne Professor Maria C. Duran September 7‚ 2010 TABLE OF CONTENTS Introduction………………………………………………………………………… 3 Work Motivation…...….……………………………………………………………4 Group Dynamics………..……………...................................................................... 5 Organizational Structure and Culture….…………………………............................7 Sail Around………………………………………………………………..………. 5 Conclusion…………………………………………………………………………
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Microsoft is a world leader in the PC industry and has $36.2 billion of cash. However‚ sales of PC would not last forever! The PC industry which is in its fourth decade shows signs of saturation and maturity (exhibit 13 in case). Launching XBOX allowed Microsoft to drive a revolution in digital entertainment and deliver the future of experience. The decision taken by Microsoft lead to its diversification in gaming consoles and online gaming industry. The diversification allowed Microsoft to utilize
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The facts of the case 18 States and the Justice Department brought suit against Microsoft to "eliminate Microsoft’s unlawful practices‚ to avoid recurrence of similar practices and to restore the competitive threat that middleware products posed prior to Microsoft’s unlawful conduct. The procedural history of the case Microsoft grew the government’s attention in 1991‚ because word was that it was abusing its monopoly in the PC operating system market. The government had the FTC conduct an inquiry
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