dissatisfiers”‚ International Journal of Service Industry Management‚ Vol Jones‚ T.O. and Sasser‚ E.W. (1995)‚ “Why satisfied customers defect”‚ Harvard Business Review‚ Vol Katz‚ K.L.‚ Larson‚ B.M. and Larons‚ R.C. (1991)‚ “Prescription for the waiting-in-line blues: entertain‚ enlighten and engage”‚ Sloan Management Review‚ Vol Kumar‚ P.‚ Kalwani‚ M.U. and Dada‚ M. (1997)‚ “The impact of waiting time guarantees on customers’ waiting experiences”‚ Marketing Science‚ Vol Law‚ A.K.Y.‚ Hui‚ Y.V. and Zhao‚ X
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LINE FOLLOWING ROBOT Lines following robots are the classic introduction to robotics. They use some sort of sensor‚ to detect a line and then ride on top of the line along the course. These robots teach basic construction and electronics techniques. This simple robot is designed to be able to follow a black or white line on the ground without getting off the line too much. The robot has four sensors installed underneath the front part of the body‚ and two DC motors drive wheels moving forward. This
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the cruise-line industry? One of the forces that contributed to the growth of the cruise industry was the arrival of the transoceanic airline. The shipping lines had to come up with a way to compete with the new speedy and affordable way of travel. Another global force is the working middle class that the cruise industry now targets in addition to the rich. 2. What specific steps has Carnival Cruise Lines taken to benefit from global societal changes? The major cruise lines have a policy
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Case Study: Allure Cruise Line – Challenges of Strategic Growth and Organizational Effectiveness Who are the “major players” in the North American cruise industry? The “major players” in North America cruise industry are‚ Carnival‚ P&O Princess (P&OP)‚ RCC and Star Cruises Group accounted for 69% of capacity in 2002. In 2006‚ with P&O Princess now part of Carnival‚ the top three reached over than 79%. In progress the top three “major players” would increase to 81% by 2010. With the emergence of
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Saint Louis University School of Accountancy and Business Management Mary Heights Campus‚ Bakakeng‚ Baguio City Unlimited Network of Opportunities (UNO) Waiting Line Management Analysis ------------------------------------------------- ------------------------------------------------- In Partial Fulfillment for the Course ------------------------------------------------- Production and Operation Management (Mgmt 6) ------------------------------------------------- by: Pelchona
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with n input lines require 2n output lines to decode every possible combination of bits. BCD to decimal conversion‚ looked at in part 3 of this lab‚ is accomplished using a decoder which has 4 input lines and 10 output lines (the 10 output lines correspond to the decimal numbers 0-9). This device is used to convert between binary numbers and decimal numbers. Encoders: An encoder performs the opposite function of a decoder. An encoder takes a input on one of its 2n input lines and converts it
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Ethnography on The Nazca Lines During our visit to Ica Peru in December 2012‚ my wife‚ her family and I took a trip to the Nazca Lines in Nazca Peru‚ I was pretty excited because I’ve seen them on the history Chanel a few years back and I told my wife that we had to go see them when we go to Peru. Then she surprised me. Not only was I going to but I was going to take a plane to see them. Now this was amazing‚ keep in mind I’m not sure what I was expecting when I would go up in the plane. But I
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A product line extension is the use of an established product’s brand name for a new item in the same product category. Line Extensions occur when a company introduces additional items in the same product category under the same brand name such as new flavors‚ forms‚ colors‚ added ingredients‚ package sizes. This is as opposed to brand extension which is a new product in a totally different product category.Line extension occurs when the company lengthens its product line beyond its current range
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many parties. What needs to be considered from these discussions is the protection of our generations and the future implications of germ line therapy on the environment and humans. These are just a few of the issues that need to be taken into consideration when conducting genetic research to better treat and cure disease. It is relevant to note that germ line therapy is still experimental and possible procedures are based on current scientific research in the development of these procedures. Therefore
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Success in Luxury Watch Positioning of Breitling Watches Breitling is a Swiss family business set up in 1884. This company has been providing high-technical watches for professionals in fields where need precise chronographs‚ especially aviation. Throughout more than 100 years，this company remains its competitive priority in Swiss watch brands. This contributes to its independent development in manufacture‚ as well as the characters of its instruments‚ say sturdiness‚ precision‚ and distinguished
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