OF BPO 1 2. BPO TERMINOLOGY 11 3. ORGANIZATION STRUCTURE OF BPO INDUSTRY 14 4. RATIO OF MANPOWER IN BPO INDUSTRIES 15 5. COMPETENCIES REQUIRED FOR DIFFERENT DEPARTMENT 24 6. CAREER PLANNING / GROWTH OF BPO 25 7. PERFORMANCE MANAGEMENT SYSTEM OF BPO 34 8. SUCCESSION PLANNING OF BPO INDUSTRY 46 9. REWARDS AND RECOGNITION IN BPO INDUSTRY 50 10. CHALLENGES FOR HR IN BPO INDUSTRY 64 11. CONCLUSION 74 1. OVER VIEW OF BPO The concept of outsourcing
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Company’s External Environment (External) Key economic and industry variables: Industry analysis (provide data to support): a. Industry size: b. Segmentation – geographic and product: Abercrombie and Fitch Co. started their business at West Cost of United State‚ because of the West Cost Mountains‚ camping gears and sporting goods were main products. However‚ under new management‚ A&F Co. opened a store on Beverly Hills‚ California. A&F Co. to aim rich‚ fitted‚ attractive‚ provocative
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INTERNAL ANALYSIS: Strengths and Weaknesses A strength that I found is that the United States Postal Service delivers to every home and business in the United States. The website said that every American has access to their services and pays the same postage regardless of where they live or work. A weakness that I found is that since the USPS is a government controlled business‚ they seemed to be closed more then other facilities‚ leaving a gap in when items could be delivered. EXTERNAL ANALYSIS:
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External environment External Factors (environment) - It is the external forces that are beyond the control of the individual business A number of external factors can affect business (STEEPLE analysis) - economy - These are factors outside the business - political/government policy that may affect its - social decisions. - External factors that - technological may present opportunities - ecological or threats to - legal a business - ethics Economy – business need to observe the economic
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Victorian culture mourned their losses with jewelry‚ and their mourning rituals were strict. Victorian mourning jewelry was a status symbol‚ a fashion statement‚ a way to remember a loved one‚ and a reminder of one’s own mortality. Death happened rapidly during the Victorian era due to diseases‚ war‚ harsh living environment‚ and many issues during childbirth. Many people died at a young age during this era. Due to such
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Industry Analysis: Resto- Bar Restaurant and Bar companies are essentially retailers of prepared foods and alchoholic beverages‚ and their operating performance is influenced by many of the same factors that affect traditional retail stores. For the most part‚ resto-bars have business models that are relatively easy to understand‚ but the various innovations could be brought into the value chain and revenue streams. Nonetheless‚ there are a number of unique factors to consider when making investment
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Ancient Egyptian Jewelry and American Jewelry Today How did the ancient Egyptians’ jewelry influence the jewelry in the United States today? First we need some incites on the history of the jewelry of the ancient Egyptians. In this essay I hope to inform you on how the Ancient Egyptians’ jewelry influenced the United States’ jewelry and how it is showing the similarities now. In ancient Egypt there was jewelry made out of all sorts of materials and their colors. Gold‚ copper‚ and silver were
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By Russell Dymond‚ CEO‚ Dymond Institute of Business Recently I celebrated New Year’s Eve with a good friend – a small business owner in the automotive spray painting industry. We did the usual. Liberal doses of food and alcohol were consumed‚ and there was no shortage of laughter. During the course of the evening‚ my friend asked‚ “Why it is that some people have an apparent midis touch?” It’s a question I’m often asked. Is it purely luck‚ or is their success a result of something more cognitive
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Introduction This essay will analyse the organisation Subway’s internal and external environments and their impacts on this organisation. This will include a swot analysis on resources and capabilities which are a part of the internal environment and on customers‚ suppliers‚ competitors‚ pressure groups‚ economic‚ political‚ technological‚ natural environment and emerging trends in the external environment. “A SWOT Analysis is a useful technique for understanding your Strengths and Weaknesses‚ and
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{draw:a} A Complete Analysis of the External Environment and eBay Table of Contents The Remote Environment Analysis of trends in the legal environment_ 4_ Analysis of trends in the social environment_ 5_ _ Analysis of trends in the technological environment__ 5_ The Industry Major competitors_ 6_ _ Product innovations and barriers__ 6_ Bargaining power of buyer / suppliers_ 7_ Nature of rivalry_ 8_ _ Substitute products__ 8_ _ Industry problems and issues__ 8_
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