monitor and evaluate customer service to internal customers - Knowledge Questions 1. Understand the meaning of internal customer 1.1 Describe what is meant by internal customer Internal customers are people within your own organisation such as employers or colleagues who you provide a service for‚ e.g. 2. Know the types of products and services relevant to internal customers 2.1 Describe the products and services offered by own organisation to internal customers 3. Understand how to deliver
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Planning‚ organizing‚ leading‚ and controlling—the four management functions—are seen in a variety of business environments. Different factors can have an impact on these four management functions. The factors are: globalization; technology; innovation; diversity; and ethics. These factors as they apply to Wal-Mart‚ one of the leading retail stores in the world‚ will be examined in this paper. During the past decade‚ retail markets have undergone many changes in their processes‚ services‚ and formats
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This paper is to examine the key potential drivers within the present internal environment. Several models would be applied to support the answer and they are Stakeholder Power/Interest Matrix‚ Cultural Web‚ Resource audit‚ Value Chain‚ and threshold and core competences. With using Ryanair as an industrial example‚ this essay would talk about how important strengths and weaknesses are to be used in designing strategy. Ryanair was founded in 1985 by Tony Ryan who already died in 2007. It was originally
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Regulations and requirements for internal quality assurance in own area of practice: organisation policies and procedures e.g. health and safety‚ equal opportunities‚ recording and reporting‚ quality assurance strategy‚ contribution to internal reviewing processes/self-assessment review (SAR); regulatory bodies e.g. standards‚ levels‚ performance/assessment criteria‚ skills‚ knowledge‚ understanding‚ awarding organisation‚ SSC‚ Ofqual‚ Ofsted‚ employer‚ measure of accountability‚ benchmarking.
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Exploring Internal Stickiness: Impediments to the Transfer of Best Practice Within The Firm. The author wants to highlight problems with transfer of internal knowledge within firms and also disagree to previous beliefs of the cause for the lack of transfer‚ blaming knowledge related factors as the cause for this “internal stickiness”. The ability to transfer best practices internally is critical for companies to get a competitive advantage. The author analyzes “internal stickiness” of knowledge
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1. Number of consumers (naturally‚ more consumers means more D) 2. Income & normal goods (as Y increases‚ D for these goods increases) 3. Income & inferior goods (as Y increases‚ D for these goods decreases) 4. Preferences (obviously‚ if they prefer to buy it their D will increase) 5. Price of a substitute (if the price of a substitute good increases‚ D for the original good will increase) 6. Expectation of future prices and income. 7. Government policies. e.g. ban pornography
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Task 2 An explanation of how children and young people’s development is influenced by external factors: Poverty & deprivation: This influences children’s development as children which live in poverty tend to live in poorer housing conditions‚ who may also not have an appropriate diet such as‚ not enough vitamins or minerals etc. This may then lead to diseases and illnesses. Overall this influences the physical‚ intellectual‚ emotional and social development. Family environment and background:
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External Assessment The cellular industry is a very competitive industry when it comes to market share. The industry has 4 major national players holding 90% of the market share. The chart below shows the US market share by carrier and how much ground the smaller carriers have to make up. The chart also shows an acquisition that was declined by the FCC‚ as it would have given AT&T 43.3% of the total wireless market share.(Dailywireless.org) The FCC heavily regulates any mergers in the cellular
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multi-tasking; they can do several activities at the same time. On the country‚ there are still factors which affect their performance in their academe and their motivation to study for the reason that despite how intelligent a person is there will always be external pressures which can give a positive or negative result on them. It’s like putting even just one rotten tomato in a basket full of tomatoes which are not rotten; the tomatoes which are not rotten will surely be rotten as well. If a student
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Effective internal communications is essential to the success of a company and the accomplishment of its mission and strategic objectives. The best companies ensure that internal communication channels flow from the highest to the lowest levels of the organization. As a result‚ employees are familiar with the mission‚ vision‚ and strategic objectives of the company and have a solid understanding of how their individual jobs contribute to overall success. While the importance of internal communications
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