Lecture Five: Internal Relationship Management 1 MNG00441 HOSPITALITY SERVICES MANAGEMENT Where are we at? 2 Last lecture: o Quality of service: definitions and importance o Service quality vs. customer satisfaction o Managing‚ measuring and improving SQ o Assessable activities so far 2.1 to 2.4. Today: 2.5 Study week next week HSM Lecture 5: Internal Relationship Management Today’s session HSM Lecture 5: Internal Relationship Management Readings 3
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INTERNAL AND EXTERNAL SOURCES OF CANDIDATES Internal Sources of Candidates i- Promotions : Promotion means to give a higher position‚ status‚ salary and responsibility to the employee. So‚ the vacancy can be filled by promoting a suitable candidate from the same organization. ii- Transfers : Transfer means a change in the place of employment without any change in the position‚ status‚ salary and responsibility of the employee. So‚ the vacancy can be filled by transferring a suitable candidate
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Introduction This essay will analyse the organisation Subway’s internal and external environments and their impacts on this organisation. This will include a swot analysis on resources and capabilities which are a part of the internal environment and on customers‚ suppliers‚ competitors‚ pressure groups‚ economic‚ political‚ technological‚ natural environment and emerging trends in the external environment. “A SWOT Analysis is a useful technique for understanding your Strengths and Weaknesses‚ and
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Citi Trends External and Internal Environmental Analysis Sharie Norman STR/581 June 11‚ 2012 Ivonne Bates (Ivy) Citi Trends External and Internal Environmental Analysis Citi Trends has been in existence since 1953. They have 511 stores in both urban and rural markets in 29 states as of April 28‚ 2012. They sell name brand clothing‚ such as Apple Bottoms‚ Coogi‚ Dereon‚ Akademicks‚ Mecca‚ Baby Phat‚ Rocawear‚ and Ed Hardy‚ to name a few. They also carry name brand accessories to accent the clothing
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Internal Analysis: Core Competencies‚ Strengths and Weakness The (RCC) / VC model is used to determine how Best Buy bundled its resources to create capabilities and how these capabilities become the company’s core competencies which will be their source of competitive advantage. TANGIBLE RESOURCES Financial Resources - Revenue growth slowed to a miniscule 1.6% over the course of fiscal year 2011. - Domestic revenue reaches $37.1 billion while International revenue reaches $13.1 billion in
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products on their website in order to compete in this market. There are many online retailers out there that are making a strong push in the market with very similar product lines that J.C. Penney offers. Such players include Woolworths‚ Kohl’s Inc.‚ Macy’s Inc.‚ and Wal-Mart. The products include clothing‚ footwear‚ beauty products‚ electronics‚ and jewelry. J.C. Penney is a powerful buyer with bargaining power. There
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Internal and External Security Paper BIS/303 March 21‚ 2011 Professor Eric Wilson Internal and External Security Security has become increasingly complex‚ and is an important consideration when building‚ upgrading‚ and maintaining the hardware‚ software‚ and infrastructure of an information technology department. Security contains many aspects. Physical security‚ virtual security‚ data integrity‚ accountability‚ business continuity‚ and auditing are among topics that address
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The recruitment and selection processes are often seen as one single action. However‚ two processes are involved. Recruitment is the overall process whereby companies employ staff to fill available or new positions whereas the selection process includes a series of actions to best identify the most suitable candidate for the specific vacant post. Some of the main goals and objectives of the recruitment and selection process are to ensure that all recruitment and selection procedures meet the terms
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Please use the Green Scantron Chapter 4 Perception‚ Attribution‚ and the Management of Diversity 1) When managers become aware of evidence of potential discrimination‚ they should do all of the following EXCEPT ________. A) pay immediate attention to the problem B) act proactively to address the potential problem C) review the organization’s policies and practices D) treat the potential discriminator unfairly 2) ________ is whatever the perceiver is trying to make sense of. A) The
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To: - Senior Manager of Apple Date: - 13th December 2011 From: - Lauren Report: - Management Issue at Apple Introduction The following report is being composed due to a request being received from the senior manager of Apple. The aim of this specific document is to identify a key management issue within the company of Apple that may affect their future production and success. Once the management issue have been acknowledged the report will go onto state the findings
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