influences customers satisfaction in alternative banking service provided by public and private sector banks. For the purpose of the present study primary data were collected using likert scale based questionnaire. Result of this study shows that‚ there was significant relationship between age‚ education and profession of the bank customers and customers‘ satisfaction in alternative banking. There was significant relationship between service quality‚ band perception and perceived value with overall
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The External Factor Political‚ Governmental & Legal Forces Government spending and taxation policies Hong Kong is a free port of less tax and low tax rate. The tax must to pay for enterprise only pay the profit tax every year. The normal rate of Profits Tax is 16.5% for corporations and 15% for unincorporated businesses. More companies have been attracted to invest in Hong Kong. Hong Kong does not impose value-added tax (VAT)‚ goods and services tax (GST) or sales tax. The price of products
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in Strategic Management Chapter 3: The External Assessment Submitted by: Stephanie Rose Capule Melody Ferrer Divine Grace Jasa Claudine Martinez Wendy Pangilinan Mark Angelo Santiago Julma Tumibay Mktg 4-2 Submitted to: Mr. Jamilton Esguerra Chapter Objectives: After studying this chapter‚ you should be able to do the following: 1. Describe how to conduct an external strategic-management audit. 2. Discuss 10 major external forces that affect organizations: economic
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order to critically reflect on the statement “Management of the employee/ customer interaction presents a challenge to the manager of a service operation that is absent in the field of production/manufacturing” (Yeoman‚ 2004)” it is necessary to understand what customer interaction is. Heskett‚ Sasser and Hart (1990) define how at the heart of the service is the service exchange – when the customer comes in direct contact with the business employees and whilst Muhlemann‚ Oakland and Lockyer (1992) agree
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External analysis How can a smartphone company use external analysis to gain competitive advantage? 1. Apply 5 forces model for the smartphone industry According to Hill and Jones‚ the five forces model serves the purpose to identify opportunities and threats in the external business environment‚ by analysing “competitive forces” (Hill & Jones‚ 2012‚ p. 42). Once created by Michel E. Porter this particular framework functioned as a useful tool for managers to approach the external analysis
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Product quality means how good it is. Its measure of how well a delivered product meets the customer expectation. But it’s depend how upon various factor which are not the same for all product. While service quality is involves a comparison of expectation with performance. Service quality is measure of how well a delivered service matches the customer expectation. It was involve a comparison of expectation with performance. Product quality is usually involves a comparison of expectation with performance
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Intercultural Communication in Phoenix Management Services Vanessa Rodriguez BUS600 Management Communications with Technology Tools May17‚ 2013 Dr. Frank Czarny Intercultural Communication in Phoenix Management Services Introduction Intercultural communication is known as the base for international business. This paper will analyze intercultural communication focusing on Phoenix Management Services which is an organization with multicultural people
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BRANDING STRATEGY OF DOMINOS AUSTRALIA FOR ITS PRODUCT/SERVICE OFFERS Table of Contents Introduction 3 Individual Branding Strategy 3 Family Branding Strategy 3 Identifying the Branding Strategy of Dominos Australia with Justification for Adopting Such Branding Strategy 4 Conclusion 4 Reference List 6 Introduction According to Kotler and Keller (2015)‚ branding strategies are essential for the firms to identify their businesses among the customers in way that differentiate them from other firms
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Stakeholder For other uses‚ see Stakeholder. Internal and external stakeholders of a company A corporate stakeholder is a party that can affect or be affected by the actions of the business as a whole. The stakeholder concept was first used in a 1963 internal memorandum at the Stanford Research institute. It defined stakeholders as "those groups without whose support the organization would cease to exist."[1] The theory was later developed and championed by R. Edward Freeman in the 1980s
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that will be analysed is Woolworths Financial Services (WFS). WFS is a financial service provider call-centre‚ based in Observatory. The company offers a range of financial products and services. These include the Woolworths’ in-store card‚ credit cards and revolving personal loans. The call-centre services all the Woolworths stores across South Africa. WFS is in a joint venture with ABSA‚ as its financial partner. 2. Scanning the Internal and External Environment The task at hand is to conduct an
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