2009 Structural Perspective: British Airways André Costa Choi Sin Man Jiyun Baek 0 1 – Introduction In different working fields‚ companies face the pressure of globalization‚ and they must find new ways to overcome this challenge. The following example‚ introduces the case of British Airways‚ which needs to deal with the globalization issue trying to reduce the operational costs‚ increase profits and provide suitable services to customers. According to British Airways annual report from 2008/2009
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External environment External Factors (environment) - It is the external forces that are beyond the control of the individual business A number of external factors can affect business (STEEPLE analysis) - economy - These are factors outside the business - political/government policy that may affect its - social decisions. - External factors that - technological may present opportunities - ecological or threats to - legal a business - ethics Economy – business need to observe the economic
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Changing the Culture at British Airways Question #1 Life at “old” British Airways lacked a unifying corporate culture. The 1971 merger of British European Airways (BEA) and British Overseas Airways Corporation (BOAC)‚ by the British Airways Board‚ only succeeded in putting an umbrella over two separate mature entities. The focus of the BEA had been to build a European airline infrastructure. BOAS was an innovator and pioneered the first jet passenger service. Neither company was concerned with
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Management Research Report What has British Airways done during the recession to be competitive against Ryanair and Easyjet? Table of Contents 1. Introduction ………………………………………………………………………………………………….. 3 2. Methodology …………………………………………………………………………………………………. 4 3. Short History 3.1 British Airways ……………………………………………………………….……………………5 3.2 Easyjet and Ryanair………………………………………………………………………………..6 4. Prior to the Recession 4.1 British Airways ……………………………………………………………………………………
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Introduction British Airways PLC Flying an extensive route network of more than 300 different destinations in more than 70 countries‚ with nearly 250 aircrafts in service‚ British Airways is today the largest airline in the UK and the leader in terms of transatlantic flights globally. They are a group mainly based in Heathrow Airport‚ London Gatwick and Manchester‚ where they operate international & domestic scheduled air services for carriage of passengers‚ freight & mail. In addition‚ British Airways
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Marketing Research British Airways Survey Spyros Michos Table of Contents 1 The Research 3 2 The Questions 4 3 Research Distribution 4 4 Data Analysis 5 5 Bibliography 6 The Research It is important that the questionnaire should be structured in such a way that it will earn the customer’s trust before moving on to the behavioural questions. The respondents should initially be asked demographic type of questions including age‚ profession‚ purpose of travel and have their gender
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Company’s External Environment (External) Key economic and industry variables: Industry analysis (provide data to support): a. Industry size: b. Segmentation – geographic and product: Abercrombie and Fitch Co. started their business at West Cost of United State‚ because of the West Cost Mountains‚ camping gears and sporting goods were main products. However‚ under new management‚ A&F Co. opened a store on Beverly Hills‚ California. A&F Co. to aim rich‚ fitted‚ attractive‚ provocative
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not in sight. British Airways stays in the top of the competition and continuously providing the basic services that a world-class airway can offer. However‚ the influence or the impact of the various economic uncertainties creates a great challenge in the organization. From the different perspective on competition of the propellers‚ the marketing environment of the organization is bound to change which results in an analysis of the organization’s economic factors. The British Airways expects that
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1. What was life like at "old" British Airways? • Employees were embarrassed to mention they worked for the company. • British Airways stumbled into its 1979 state of inefficiency in large part because of its history and culture. • British Airways faced the worst crisis in its history in the late 1970’s early 1980’s. • Unless they took immediate action they were heading for a loss of at least £100 million within that present financial year. • They faced the potential that by that following
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how customer service within British Airways is monitored & evaluated British Airways would monitor their customer service through a number of ways. One example of how they would monitor customer service is through the use of informal customer feedback. This means that they would gather information through informal conversation‚ where the customer is left to express their opinions more comfortably and honestly. British Airways would value the customer’s opinion and use this information to
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