Application 1 – Evaluation of Two New Assessment Methods for Selecting Telephone Customer Service Representatives 1. The reliability for both the clerical and the work samples are favorable. We see in the Clerical Test that the co-efficient alpha (at .85 and .86) and the test-retest (.92) are both high so we have an acceptable degree of reliability for the test. For the Work Sample (T) & Work Sample (C) we find the inter-rater agreements to be high at with Work Sample (T) being T1=88% and T2=79%
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4DEP Activity 1 & 2 Allys Parsons – 10716742 12th May 2015 The CIPD Profession Map - Core Functions The CIPD Profession Map is provided to give a distinct overview of the specific areas of business that HR personnel are concerned with. The map includes 10 professional areas‚ 8 behaviour areas and 4 bands of professional competence. The specific professional areas are defined by Bands which describe professional competence‚ with Band 1 being the entry level standard or those working in
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CASE 1-2 : McDonald’s expands globally while adjusting its local recipe Discussion Questions : 1-18. The key elements in McDonald’s global marketing strategy are based on the concept of this quick-service restaurant which is delivering three things to customers: inexpensive foo‚ quick-service and clean and familiar environment. Memorable advertising and intensive promotion efforts are two important tools that made McDonald’s one of the world’s most valuable brands. For instance “I’m loving it”
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Chapter 1 1. What positive and negative managerial characteristics does Jamika possess? Positives: She set objectives by ordering Marianne to call both employees to have them to bring in a doctor’s note when they return back to work after having to reschedule the clients hair appointments. She is doing the best she can do by showing leadership by saying to herself that she would take care of the situation personally. Negatives: She didn’t show great communication with her employees that were
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Activity 1 – Theories of Ageing Disengagement theory The disengagement theory is one of the first social theories of ageing developed by Cumming and Henry in 1961. It is the idea of which states older people begin to withdraw or disengage from their past roles in society due to the decrease of their physical‚ intellectual and emotional abilities and skills which they are unable to accommodate in their roles. Also‚ at this stage of life‚ the elderly will eventually begin to diminish interests in activities
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1 1.0 Introduction 2.1 Background of the Study As technology continues to advance‚ computers are becoming more part of everyday life. The Discovery of the device was the greatest function of modernity for different application which brings humanity an easiest‚ more capability and more adaptable work. It’s also the best solution for providing information and a way of communication in every individual and gives better understanding of some events that can arouse the interest of some particular
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five years. In Asia Pacific & Latin America‚ branded shoes will grow 9-11% in the first five years and 7-9% the last five years. Private label is expected to grow 10% universally in the first five years and 8.5% during the next four years vary up to 2% due to competition levels. Your company can produce 6 million pairs of shoes during normal time and an additional 1.2 million if overtime is used. Shoes shipped from factories to distribution centers are subject to tariffs (according to region) and
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Case 2-1 Cynthia Cooper and WorldCom Cynthia Cooper details her trials and tribulations about her experiences at WorldCom in the book Extraordinary Circumstances: The Journey of a Corporate Whistleblower. The following excerpts from the book describe the actions she took to uncover the fraud at WorldCom and reactions of key players in the accounting department‚ top management‚ the audit committee and the external auditors. Cooper was first alerted to the fact that there may have been a problem
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Unit EYMP 1 Context and principles for early years provision Unit EYMP 1 Context and principles for early years provision AC: 1. 2 M EYMP1 A2: Different approaches Indentify four different approaches to working with children and record these in the table below. Explain how each approach has influenced current early year’s provision in the UK
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Tesco’s Structure Tesco has a hierarchical structure because the company has a lot of layers of management and control. The majority of Tesco’s layers are controlled by one employee who monitors the work of every one on that level. In hierarchy structures like Tesco’s instruction are usually passed down from one person to another until it reaches the bottom of the hierarchical structure. On the other hand if there is a problem in the structure it is usually moved up the structure from person to
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