COMPARATIVE STUDY OF CUSTOMER SATISFACTION IN INDIAN PUBLIC SECTOR AND PRIVATE SECTOR BANKS 1Puja Khatri & 2yukti Ahuja 1 School of Management Studies‚ Guru Gobind Singh Indraprastha University‚ Kashmere gate‚ Delhi‚ India 2*Jagan Institute of Management Studies‚ 3‚ Institutional area‚ sector – 5‚ Rohini‚ Delhi – 85‚ India ABSTRACT With the advent of liberalization policy and RBI’s easy norms several private and foreign banks have entered in Indian banking sector which has given birth to cut throat
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Customer Service Unit one: Understanding the organisation Public Sector organisation - Public sector organisations deliver services to the public‚ examples include the NHS‚ local authorities‚ local council-run libaries‚ schools controlled by local authorities‚ and care homes. Commercial Sector organisation - A commercial organisation usually operates for the purpose of creating a profit from the sale of products and/or service. Third Sector organisation - Third sector organisations
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Data Mining: A Tool for the Enhancement of Banking Sector Shipra Kalra; Rachika Gupta kalra.shipra87@gmail.com; guptarachika@yahoo.co.in Lecturer‚ Chanderprabhu Jain College of Higher Studies and School of Law‚ Sector A-8‚ Narela‚ Delhi-110040 Abstract Data mining is emerging as a very useful tool for providing valuable information from large databases and enabling managers and business executives to make hard core decisions in a much easier and effective manner. It is a process of analyzing the
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Lhr.‚ Pakistan. Abstract Banking sector of Pakistan is characterized by the high competition and in order to survive in the market place‚ employers have understood the need for ongoing training and development to equip their employee to better cope up with the demands of the dynamic environment today. This study seek to determine the impact of this training and development on motivation and job involvement along with what training methods are widely used in the banking sector of Pakistan. The primary
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CHAPTER I INTRODUCTION Commonly‚ students refuse to do the task of speaking in public due to discomfort of being viewed upon by the classmates or the audience and does create inferiority in delivering a certain speech. Public speaking is a common source of stress for everyone especially to students who are not used to speak in front of public because of fear to be criticized by others. Many would like to avoid this situation completely‚ but that is difficult to accomplish. Oral communication
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Study of consumer perceptions towards discount offers Abstract This research study examined consumers ’ perceptions of products they purchased under discount offers‚ and their effects on repurchase intentions of the same products after the end of the offers. The research began with an exploratory study of marketers ’ observations of the effectiveness of consumer discount programs‚ and consumers ’ opinions regarding the products. The findings of this exploratory research were used to develop hypotheses
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Report On Customer Service in Telecom Sector (A case study on Banglalink) Course code: BUS 214 Course Title: Business Communication Submitted to Mr. Tanvir Ahmad Torophder Course Instructor Submitted by Group Name: The LEGENDS of BBA |Name |ID |Md. Ahadujjamanrony 1001010131 |Faglul Karim Raihan
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all aspects of society‚ with widespread use in a majority of industry and business sectors. In today’s global economy many industries have to invest heavily in Information technology in order to keep its competitive advantage and to ensure they will be able to compete with competitors who now operate within a global economy. It can be said that there is an established trend within the financial services sector of increasingly heavy dependence on technology for delivering services and that this
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Factors affecting motivation in public organizations Project Report Factors affecting motivation in public organizations Project Report Motivation in Public Organisations _________________________________________________________________________________ Abstract Motivation is known as important as other factors for achieving the organisational goals. The high motivation led the employees to the extreme commitment with the organisation goals. Similarly high employee motivation leads to greater employee
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Q1: (a) INTERNAL FACTORS AFFECTING BUSINESS ENVIRONMENT: Companies must endure economic recessions‚ competing businesses stealing their market share and dips in their stock price. However‚ these external factors are not the only problems businesses face. Companies must deal with internal factors as well. Internal issues can create just as many problems as external ones. Sometimes‚ the two types of factors are linked. Employees : The caliber‚ attitude and work ethic of a company’s employees are
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