AN EXPLORATORY STUDY OF INFLUENCES ON RETAIL SERVICE QUALITY: A FOCUS ON KUWAIT AND LEBANO Abstract: The Middle East is a growing and lucrative marketplace. This exploratory study examines retail service in Kuwait and Lebanon‚ regions with long histories of trade. Retail service‚ however‚ has not been well documented in this region. To our knowledge‚ this is the first study that examines customer and salespeople perceptions of service encounters in these countries‚ in light of their culture
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Concrete is a composite product obtained artificially by hardening of mixture of cement‚ sand‚ gravel and water in pre-determined proportions. When these ingredients are mixed‚ they form a plastic mass which can be moulded in desired shape. It gets hardened into hard solid mass. Water is one of the important ingredients of concrete. This is required not only for chemical reaction‚ but also for curing purposes. The chemical reaction of cement and water‚ in the mix‚ is relatively slow and requires
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Factors Affecting Reactions I. Factors Affecting Reactions [545] • Every chemical proceeds at its own rate. • By changing the conditions of the reaction‚ the rate of almost any reaction can be modified. • The rate of a chemical reaction depends upon: o Temperature o Concentration o Particle Size[SA] o Catalyst A. Temperature [545] • Increasing the temperature causes molecules to move faster‚ so there’s an increased chance of them colliding
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much time they spend studying‚ whether they get involved with campus organizations‚ and how they interact with their professors and peers. This year the researchers‚ based at Indiana University at Bloomington‚ also assessed how the economy was affecting students at a subset of the 546 American colleges that participated. The survey examined students’ employment‚ finding that among freshmen‚ nearly 20 percent worked on campuses‚ and about 30 percent worked elsewhere. For seniors‚ those proportions
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Factors affecting Group Development Leadership Style and Skills - This is the ability to persuade the group member to change and reflect the leadership style. Authoritarian leaders predominate compliant and dependent members Democrat leaders Persuade more active involvement Environment Physical factors ( space‚ temperature‚ seating arrangement) Space/room (location and set up‚ e.g. Lighting & ventilation‚ seating arrangement) Emotional factors (emotional climate‚ verbal and non-verbal
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Factors Affecting Performance in Mathematics Mathematics is a subject recognized as the mother of all learning with other subjects deriving their concepts from it‚ in both the arts and sciences. It is also an international language and is essential in almost every field; handling money‚ measurements in fashion‚ angles in sports such as bowling and billiards‚ technology and economics. Consequently‚ a good performance in the subject is important. 1. Lack of Appreciation Children pay little attention
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How is pH affecting catalase activity? Hypothesis The catalase activity is assumed to be the most active in pH7. The higher or lower concentration away from the optimum pH of catalase‚ the slower the rate of activity is. Data Collection & Processing I collected the results of pH4‚ pH7‚ pH10 and pH13 after 2 minutes‚ and I repeated the experiment 3 times. Below is a table to show the results‚ their averages and standard deviations: | 1st time (sec) | 2nd time (sec) | 3rd time (sec)
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is product of socio-economic‚ psychological and environmental factors. For the last 20 years‚ education in Pakistan is growing as a profitable industry with prime objective of maximizing profit by delivering high quality education that produces well-educated‚ skilled‚ mannered students according to needs and requirements of the dynamically growing market. That’s why the scope of research is always there to find out what are the factors that affect the performance of the students. There are two
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3 operators Telekom‚ Maxis and DiGi. For example‚ as Maxis Communications Berhad (“Maxis”) being one of the most favorable choice for users‚ Maxis believes that the main competitive factors in the mobile services market are network coverage‚ service quality‚ pricing and brand. Therefore‚ these could be the main factors that determine the level of customer loyalty towards Maxis. A critical issue for the continued success of a firm is its capability to retain its current customers and make them
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development is a situation whereby there is an increase in a nations GNP and GDP‚ leading to an increase in growth .but to a sociologist this is a surface definition as development or rather a country is regarded as developed when such increase is affecting the living condition of its people even to the smallest group in the society. Where we don’t only calculate numbers and figures and structures but can see the positive change of things in the life of the people‚ both the rich‚ average and poor. Then
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