International Journal of Business and Management Tomorrow Vol. 2 No. 10 Factors Affecting Customer Satisfaction: A Study on Maruti Suzuki Mahesh L‚ Faculty‚ Maharani’s Arts and Commerce College for Women‚ Mysore Amulya.M‚ Assistant Professor‚ Department of Studies in Business Administration‚ University Of Mysore‚ Mysore Abstract Exceptional customer service results in greater customer retention‚ which in turn results in higher profitability. Customer loyalty is a major contributor
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the importance of financial planning Assess the information needs of different decision makers Explain the impact of finance on the financial statements 3. Making Financial Decisions Based on Financial Information Analyse budgets and make appropriate decisions Explain the calculation of unit costs and making pricing decisions Assess the viability of a project using investment appraisal techniques 4. Evaluate the Financial Performance of a Business Discuss the main financial statements Compare
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Factors motivate employees. In organizations‚ there will be a lot of department that include top management‚ middle management and subordinates. Employees plays in important roles in running an organization. Without them‚ there will be no progress and the organizations can’t strive to expand into a greater company. In order to keep progressing into a successful company‚ an employer must also know how to motivate their employees. Without motivations‚ employee can either be unhappy or has a low work
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become a popular habit for not only young people but also old people. All the bad or good information on TV and newspaper will be decided by the new editors. There are two factors which influence on this decision are the kind of customers and attraction of news. Obviously‚ the sort of people who read news is the most important factor because before launching a new‚ the authors always think about who will read or watch it. It depends on the age‚ the hobbies and the characters of audiences or readers
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LITERATURE AND STUDIES This chapter presents a number of reviews of selected foreign and local literature and studies which have significant bearing with the present study. It provides insights and evidences that account on the topic and its related factors. Topics are subdivided into categories so as to provide a more comprehensive and detailed review. Local Literature Student-Teacher Relationships Improving students’ relationships with teachers has important‚ positive and long-lasting implications
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Walgreens: The Corporate Financial Decision Making Analysis Walgreens’ principal activity is to operate a chain of retail drugstores that sells prescription and nonprescription drugs. The company also carries additional product lines like general merchandise including cosmetics‚ food‚ beverages and photofinishing. Walgreens is one of the fastest growing retailers in the United States and led the chain drugstore industry in retail sales and profits last year. The capital structure of this
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Wholesale CorporationEnvironmental factors consist of all the factors and activities which have a considerable impact on the running of the business. Environmental factors have a powerful impact on the normal functioning of the any business‚ especially in the marketing decisions (Pagell & Halperin‚ 2000). These factors pose challenges and threats to the success of any business. In order to deal with such environmental factors a firm should enhance its core competencies and make sound strategies (Staff
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of this document highlights the different issues which affect the business environment for a golf club manufacturer. Within this document the three key issues which affect this business will be outlined and analysed. Within the economic area affecting the business the new economic recession occurring over Europe and America will directly affect the golf club industry as a whole as well as for this business specifically. The current economic climate is unsteady and falling rapidly. Everyday
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1. Factors affecting response rates in survey development 1.1. Content of web questionnaires Response rate is closely related to who the sponsors are‚ what the topic is‚ and how long the survey takes to complete. First: Official sponsorship of a surveys: sponsored by academic and governmental agencies have higher response rates than those sponsored by commercial Influenced how respondents perceived and answered similar questions about sexual harassment by a neutral research institution and a feminist
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In the business world‚ financial decision-making is important. Some organizations have trouble with accounting and the financial decision-making process in today’s diverse organizational ethics. In this world’s current economy‚ the expectation for organizations is to behave in an ethical manner. The business world consists of people with different ethical belief systems‚ which makes it difficult to define ethics (The Journal of Accountancy‚ 2007). Organizations that do enforce a code of ethics can
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