Olive Garden Italian Restaurant‚ Ruby Tuesday‚ and Hard Times Café represent three franchise-operated‚ chain restaurants in the DC metropolitan area. This paper examines the organizational goals‚ authority structure‚ field research‚ customer seating patterns‚ technology‚ organizational structure‚ operational logistics‚ research limitations and team recommendations. The Olive Garden Italian Restaurant located is located Bowie‚ MD and is a franchised restaurant which was established in 1992 by Bill
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Tomorrow Vol. 2 No. 10 Factors Affecting Customer Satisfaction: A Study on Maruti Suzuki Mahesh L‚ Faculty‚ Maharani’s Arts and Commerce College for Women‚ Mysore Amulya.M‚ Assistant Professor‚ Department of Studies in Business Administration‚ University Of Mysore‚ Mysore Abstract Exceptional customer service results in greater customer retention‚ which in turn results in higher profitability. Customer loyalty is a major contributor to sustainable profit growth. To achieve success‚ a company
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The Motivational Reasons behind Consumer Choice in Branded Coffee Shops Abstract The coffee-shop industry has been undergoing substantial change during the latter part of the twentieth and early part of the twenty-first century‚ reflected by continuous changes in consumer behaviour. The aim of this study is to improve the understanding of the motivational reasons behind customer choice in branded coffee shops‚ both international and local. A quantitative data collection of 300 questionnaires was
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Factors Affecting Human Resource Management in International Markets A global organization needs a transnational HRM system that features decision making from a global perspective‚ managers from many countries‚ and ideas contributed by people from a variety of cultures. Decisions that are the outcome of a transnational HRM system balance uniformity (for fairness) with flexibility. This balance and the variety of perspectives should work together to improve the quality of decision making. The participants
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comprehend the exchanging condition and client conduct. Macro environmental factors These elements are not firmly identified with the association but rather it has dependable and devastative effect on the association. Full scale ecological components focus the dangers and chances of the association. Full scale natural components are social‚ demographic‚ political‚ monetary‚ innovative and normal. Demographic Factors: It incorporates clients’ occupation‚ age‚ sex‚ thickness‚ area thus on and these
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The commercial growth of the live music events industry “Live music events have grown into global events‚ give five reasons as to what has driven their commercial growth and success” By Anjes Kuypers LT1059 The Service Sector Industries Module Tutor: Abu Naser Word Count: 1499 Introduction In the past few decades there have been many developments in the live music events industry‚ which have led to live music events growing to be global events. (Goldblatt‚ J.‚ 2002) There are
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2. What is the role of Literature in doing a research project? Literature is a critical summary and an assessment of the current state of knowledge or current state of the art in a particular field. The role of literature in doing a research project is: • It formulates a research question. • It establishes the validity of a research project by revealing gaps in the existing literature on a topic that offer opportunities for new research. • Provides the reader with an up to
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Factors affecting academic achievement in children By Aaron shen Nowadays people are concerneed about education so much due to it has inevitable influence on academic achievement.But what is academic success?More and More studies have been taken to show different ideas about factors affecting academic achievement in .It’s clear that teachers’ assistants are no longer a popular point.Instead‚researhers found that the size of the class is a noticable factor.Of course
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| | IntroductionThe factors that affect the use of information technology by students in Nigerian University libraries varies from availability of resources and materials‚ management and administration as well as students attitude and disposition. Laudon‚ (2002) explained that information technology is one of the many tools managers use to cope with changes‚ adding that computer which is at the core is the physical equipment used for imputing data and processing output. Similarly Haag (2002)
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Applicability of SERVQUAL in restaurants: an exploratory study in a Portuguese resort Vera Patrício (vera.l.patricio@seg-social.pt) Rogério Puga Leal (rpl@fct.unl.pt) Faculty of Science and Technology‚ Universidade Nova de Lisboa‚ Portugal Zulema Lopes Pereira (zlp@fct.unl.pt) Faculty of Science and Technology‚ Universidade Nova de Lisboa‚ Portugal SERVQUAL is the most popular instrument to ascertain service quality. However‚ some debate exists about its ability to characterize different service
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