researching satisfaction‚ firms generally ask customers whether their product or service has met or exceeded expectations. Thus‚ expectations are a key factor behind satisfaction. When customers have high expectations and the reality falls short‚ they will be disappointed and will likely rate their experience as less than satisfying. The study Factors Influencing Customer Satisfaction Of Mahindra’s Passenger Vehicles At TVS & Sons‚ Maradu‚ Ernakulam helps to find out the satisfaction level of customers
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A Study on Organizational Culture and Its Relationship with Job Satisfaction in Manufacturing and Information Technology Sectors Dr. Koteswara Rao‚ Dr. P.T.Srinivasan and S.George Dr.P.K.Kotewara Rao is a senior executive in Southern Railway Dr.P.T.Srinivasan‚ professor‚ Department of Management Studies‚ University of Madras S.George‚ doctoral research scholar in Management‚ university of Madras ABSTRACT Organizational culture has a significant effect on how employees view their
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CHAPTER ONE 1.0 INTRODUCTION This chapter entails the background‚ the statement of the problem‚ objective of the study research questions‚ the significance of the study‚ the limitation of the study and the scope of the study. 1.1 Background of the Study (Levy and Weitz 2009) defines that “retailer” is a business that sells products and/or services to consumers for their personal or family use. Retailers are the final business in a supply chain that links manufacture to consumers. According
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External Planning factors are factors that can affect the business from outside the business‚ therefore this cannot be controlled by the business. This could include the type of employees that M&S may have working for them. It may also involve the amount of money that is needed in order to pay their wages. External Planning factors that may affect Marks and Spencer are Government Policy‚ Labour Market Competition‚ Changing Nature of Work and Employee Expectations. Supply of Labour: Marks and Spencer
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Factors Affecting the Four Functions of Management. Numerous factors impact the four functions of management. The functions of management include: planning‚ organizing‚ leading‚ and controlling. Key components include: external‚ internal‚ globalization‚ technology‚ innovation‚ diversity‚ and ethics. A prime external factor would include the current state of the of the United States economy. Consumers may not be purchasing as many Hershey products this year as they did last year‚ due to staple
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external environment of a business includes a variety of factors such as competitors‚ suppliers and regulations that influence major strategic decisions. Scanning and assessing the external environment is a vital part of strategic decision-making in entrepreneurial ventures. This helps small-business managers locate factors that pose opportunities or threats to their businesses. A better understanding of the ramifications of external environmental factors can improve success and survival for small businesses
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A study on factors affecting “Power” and “Turbojet” sales in Hindustan Petroleum Corporation Limited A Project report submitted to Institute of Public Enterprise‚ Hyderabad in partial fulfillment Of the requirement for the award of the Degree of POST GRADUATE DIPLOMA IN MANAGEMENT - RETAIL & MARKETING Submitted by: Roopa Chowdari .V PGDMRM-24(Class of 2010) Under The Guidance of B.BHARGAVI BE (Electrical Engg)‚ M Sc (International Mktg) Faculty-Marketing INSTITUTE OF PUBLIC
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In looking at the youth of today‚ there are many factors that can affect them. And the decisions that they make today can affect them not only now but in the future as well. The 2010 Census showed that over 74 million children reside in the United States—with almost one-fourth being children under the age of 12 and one-fourth being youth ages 12-17 (Federal Interagency on Child and Family Statistics‚ 2011). These numbers are very large which means a lot of youth will have some tough choices that
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Physics Coursework- Ohm’s Law Aim: To investigate the factors of affecting the resistance of a wire. In this experiment I will be using a metal nichrome wire to show the resistance when the length and width is changed. Variables Variables that I am going to keep the same. Variables that I am going to change. Width- 0.36mm2 Material- Nichrome wire Voltage- 2V Temperature- Room Temperature Length- 10cm‚ 20 cm‚ 30cm‚ 40cm‚ 50cm Material- Nichrome Length- 50cm Voltage- 2V Temperature- Room
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The external environment is made up of forces and factors that affect the organization performance‚ be it positively or negatively. To explain in greater detail‚ the external environment consists of two categories‚ the specific environment and the general environment. I shall use the Soup Restaurant Group Limited as an example. Specific environment comprise of four factors: customers‚ suppliers‚ competitors and public pressure groups. These factors directly affect or impact the organization and they
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