Unit 4- P3 Knowing the customer service skills required to meet customer needs in travel and tourism contexts. Communication skills is important an important part of the travel and tourism industry. It is important to use the appropriate methods of communication for a given situation. Communication takes place face-to-face‚ by telephone‚ in writing electronically (e-mail and fax). Face to face is dealing directly with customers either face to face‚ individually or in a group situation. Dealing
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Different Scenarios Scenario 1: A two week holiday of either Spain or France‚ staying in a minimum 3* hotel for a family of two adults and a child aged 9years old. They can depart around the middle of July‚ but only want to leave from a bus station around the Newport area. All they ask of the hotel is that it has a nice pool within a short walk (30 minutes max.) to the local beach‚ recommendations on board basis’ would be welcomed. The hotel I have chosen that suits there needs the most is in
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Excitement for Travel & Tourism – both overall and private – reinforces meander. In 2011‚ US$650 billion in capital speculation‚ or 4.5 percent of aggregate‚ was driven by Travel & Tourism. While a bit of this is identified with individual leisure activities in working environments that especially advantage voyagers‚ for case‚ the headway of lodgings and resorts‚ Travel & Tourism comparatively drives framework redesigns that with everything considered point of interest sightseers‚ neighborhood inhabitants
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the Internet for researching information and making on-line reservations for tourism products in Hong Kong. Most academic paper has addressed about Information Communication Technologies (ICTs) and the use of the Internet has focus on how suppliers of the online tourism demand and use of their consumer website in the Fast Moving Consumer Good’s industry. This paper approaches the use of the Internet from a tourism demand perspective and looks at the profile of international visitors to the Hong Kong
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Unit 1 UK Travel and Tourism Sector Three main types of tourism: Domestic tourism Domestic tourism is travelling in your own country for tourist purposes. For example a British couple going on a holiday in Brighton is domestic tourism. Organisations involved in domestic tourism are airlines such as Easy Jet and British Airways which often do discounts on domestic flights‚ also tour operators such as Contiki and Thomas Cook which are offering domestic holidays. Outbound tourism Outbound
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The costs of international travel are decreasing and tourism is growing. What are the advantages and disadvantages of increasing tourism activity in different countries? Use our own ideas‚ knowledge and experience and support your arguments with examples and relevant evidence. Positives of tourism: 1. Personal perspective: Tourism is a popular leisure activity. Tourists can relax‚ have fun‚ ’recharge their batteries’‚ experience different customs and cultures (sight-seeing‚ sunbathing‚ visiting
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WHAT ARE THE MICRO AND MACRO ENVIRONMENT AFFECTING MARKETING INTRODUCTION A Business principally is the organized effort by individuals in an organization to produce goods and services and to sell these goods and services in a market place to earn a good profit margin. The operating environment for all organizations whether they are commercial‚ charitable‚ governmental‚ or in the public sector more generally‚ is never static and seldom entirely predictable‚ and can therefore profoundly affect a
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CONTEMPORARY ISSUES IN TRAVEL AND TOURISM Task 1: Sharm El-Sheikh of Egypt‚ is the biggest and most important city of Sinai‚ lies at the southern side of the Peninsula where the two gulfs of Aqaba and Suez meet with the Red Sea. With its unique location in the Sinai Peninsula of Egypt‚ it is considered the strategic passageway‚ the meeting point between Asia and Africa‚ and the base of great civilizations. With its diverse features of environment
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it might face over demand or under supply. In seller market‚ when the market demand for possession in the exacting area is high and when there is existing of shortage of high quality possession‚ such as scarce in supply‚ then the power of balance in the market will shifts to the seller. For the reason‚ it is apt excess demand in the market for good possession. Seller flexible to wait for offers on their possession to exceed their minimum selling price. In opposite‚ when the demand for any type of housing
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FACTORS AFFECTING SOLUBILITY There are three main factors that control solubility of a solute. (1) Temperature (2) Nature of solute or solvent (3) Pressure EFFECT OF TEMPERATURE Generally in many cases solubility increases with the rise in temperature and decreases with the fall of temperature but it is not necessary in all cases. However we must follow two behaviours: In endothermic process‚ solubility increases with the increase in temperature and vice versa. For
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