Introduction The hospitality industry is a broad category of fields within the service industry that includes lodging‚ restaurants‚ event planning‚ theme parks‚ transportation‚ cruise line‚ and additional fields within the tourism industry. The hospitality industry is a several billion dollar industry that mostly depends on the availability of leisure time and disposable income. A hospitality unit such as a restaurant‚ hotel‚ or even an amusement park consists of multiple groups such as facility
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HOSPITALITY SUMMARY TOPIC 1: Historical development in hospitality A lot of people may wonder how and when did hospitality start. Did it start off by a man dreaming of opening a lodging place‚ which called a ‘hotel’? Or did it start with a sweetheart grandma offering cookies and milk to lost kids on Christmas? Let me take you more in depth. When people usually think of Hospitality Industry‚ they immediately think of hotels and restaurants. Nevertheless‚ the true meaning of hospitality is way
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Elasticity of Demand? * Price elasticity of demand describes how much a change in price will affect the level of demand for a certain product or service. If a certain good or service has high price elasticity‚ demand will tend to fall quickly if the price of the good or service increases and demand will increase quickly if the price of the good or service falls. On the other hand‚ for goods and services with low price elasticity‚ an increase in price will cause a relatively small drop in demand and a
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International Journal of Culture‚ Tourism and Hospitality Research (eJournal by Emerald Insight) Hospitality is the defining feature of India and Indians. In the era where national boundaries are fading fuelled by rapid movement of culture‚ capital and knowledge across borders‚ hospitality industry has emerged as one of the largest employers in the world. It is second only to the oil industry‚ in terms of turnover and exchange of foreign currency. The Indian hospitality industry is growing at a rate of 6%
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money and satisfy your clients. Leadership‚ while often steeped in personal style‚ should not be arbitrary. Understanding factors that influence how we lead our staff can help us manage our personnel more effectively. In my opinion‚ there are 3 main factors that influence my choice of leadership style: myself personality‚ my employees and working environment. Firstly‚ one factor determining leadership style that cannot be ignored is the personality of the individual who is in charge of a group of
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------------------------------------------------- Hospitality Hospitality is the relationship between guest and host‚ or the act or practice of being hospitable. Specifically‚ this includes the reception and entertainment of guests‚ visitors‚ or strangers‚ resorts‚ membership clubs‚ conventions‚ attractions‚ special events‚ and other services for travelers and tourists. The word hospitality derives from the Latin hospes‚ which is formed from hostis‚ which originally meant "to have power." In the West today hospitality is rarely a
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Hospitality Service Excellence The academic circles have not formed a standard definition for service failure‚ but scholars have put forward their own understanding from different angles: Hays and Hill defined service failure ascontact situation that make customers unsatisfied(Julie Hays& Arthur‚ 2001). Keaveneypointed out that if the customers feel unsatisfied about the service system‚ then service failure occur (Crittendenet al. 1995).Keaveney has divided service failure into two types: the
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environment. Many environmental factors‚ especially economical or social factors‚ play a big role in a company’s decisions‚ because the analysis and the monitoring of those factors reveal chances and risks for the company’s business. This environmental framework also gives information about location issues. A company is thereby able to determine its location sites. Furthermore‚ many other strategic decisions are based on this analysis.[2][3] In addition‚ the factors are analyzed to evaluate external
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The Food and Hospitality Industry has become one of the biggest employers in our state. It now has attained a much higher status in society and demands high standards of work from its employees. Employment opportunities are many‚ but eagerly sought by a vast majority of people. For this reason as in any other established business‚ interviews are conducted. Through these interviews‚ the interviewer looks for personal qualities and interpersonal skills in a prospective employee to fulfill the job requirements
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Byran Dia FSS4234C Chef Moran Leadership Assignment Article: Which of These Six Leadership Styles works best? Link: http://www.wsj.com/articles/SB10001424052748704041504575045163417674970 Summary/Key Points: The article lists and explains six different leadership styles: visionary‚ coaching‚ affiliative‚ democratic‚ pacesetting and commanding. However‚ it doesn’t necessarily deem any one style to be the best and it stresses that different styles work better than others depending on the situation
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