Strategies Seminar Session Week -6 Class room discussions: • Assess the benefits and disadvantages of relationship marketing strategies. • How relationship marketing strategies for B2B interface may differ from those of B2C? • Collect 3 business examples when CRM pitfalls were avoided and analyse them. Directed learning Please go through the following journal articles and the core textbook to solve the above questions: • Gummesson‚ E. (1994)‚ “Making relationship marketing operational”
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References: [1] The Google Founders (http://news.bbc.co.uk/1/hi/business/3666241.stm) [2] The Story of Sergey Brin (http://www.momentmag.com/Exclusive/2007/2007-02/200702-BrinFeature.html) [3] Google Investor Relations – IPO Letter (http://investor.google.com/ipo_letter.html) [4] Google ’s Code of Conduct Policy (http://investor
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world’s largest coffeehouse chain‚ and is considered one of the world’s best-liked and best-known consumer brands- with 19‚972 stores in 60 countries. Business analysts agree that Starbucks is a widely respected company because of its commitment to social responsibility. Starbucks has earned this reputation through its actions in all phases of its business and live out this commitment through both its mission statement and values. The Starbucks website states that‚ “Our mission: to inspire and nurture
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Design & Business Ethics: A Literature Review Liberty University Online Dr. Maddox May 9‚ 2014 Abstract A review of the current literature regarding business ethics was conducted analyzing scholarly peer-reviewed articles about business ethics and their relation to leadership‚ managerial decision making‚ corporate social responsibility and overall corporate structure. Increased corporate scandals and the discovery of a rise in unethical business practices have thrown the topic of business ethics
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II. Factor Analysis for the factors influencing Customer satisfaction towards the services provided by Tata Motors KMO and Bartlett’s Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy .719 Bartlett’s Test of Sphericity Approx. Chi-Square 567.018 df 120 Sig. .000 Interpretation: In the above table‚ the value of KMO is 0.791 and Bartlett’s test shows significant results‚ which means that factor analysis is feasible for the study. Communalities S. No Factors influencing customer satisfaction Initial
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because both of guanxi and guanxiwang are essential to business in China. It is an important mechanism to do a long-term business and getting successful business in China. Guanxi refers to the business connections that are so important to companies doing business in China. Then‚ guanxiwang refers to the relationship network that companies cultivate. Therefore‚ by establishing in relationships would help do a better job and mechanism in doing business in China. 2. What does the experience of DMG tell
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Ethics in Advertising The ethical issues that permeate the world of advertising have remained stagnant for decades‚ though the exact nature of the ads may have changed in and of themselves; however much current ads portraying women in our modern times may differ from contemporary ads that portrayed women during the 1950s‚ the end result remains that women continue to be marginalized into a specific subset of society or to be completely visualized as a mere object‚ possessing qualities or faults
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Ethics are behaviour and act of a person‚ a study of proper thought and conduct; how we should behave. Ethics are disciplines of morally acceptable conduct of individuals‚ which also includes moral duty and social obligations to other individuals and society. It is also a theory or systematic study of moral values that assists individuals in deciding whether an act is moral or immoral‚ right or wrong‚ good or evil; therefore ethics are relative and not absolute. It serves as a guide in choosing
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Influencing Lawmaking There are many positions in the House and Senate; the Speaker of the House‚ House Majority Leader‚ whips just to name a few. Which of these people has the most influence on legislation? Which has the least influence on legislation? What are possible advantages to having so many different groups participate in the lawmaking process? What are some of the disadvantages of having so many different groups participate in the lawmaking process? I daresay the most influential position
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in the entertainment business providing models and dancers for the industry. In the meantime‚ they entered into a contract of employment with Tyra. Tyra is to act as their event manager. The terms of the contract states that Tyra will be paid RM10‚000 a month and will continue to work with the company once the company has been formed‚ for a period of three years. Three months later‚ a company known as CayoteUgly Bhd (CUB) was formed. CUB’s MOA expressly states that the business of the company is to
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