Assessment activity 1: Locate and communicate OHS policies which clearly express the organisation’s commitment to implement relevant OHS legislation in the enterprise What information should be provided when communicating policies to staff? Information that should be provided to staff when communicating policies are as follows Duties of the employers‚ Duties of the employees and contractors Health and safety committees Discrimination in the workplace Risk assessments Control of risks Recording
Premium Material safety data sheet Risk Hazard
weather elements and measures the degree of hotness and coldness in a place. The temperature of a place is affected by a number of factors such as latitudinal location‚ seasonal variations‚ albedo of the place‚ contrasts between land and sea and elevation. Latitudinal location has the strongest influence on the climatic conditions on a macro/global scale. The rest of the factors then serves to modify these influences and are secondary‚ operating at a smaller scale. Latitude affects the temperature of
Premium Climate Earth Equator
Factors influencing individual identity Individual identity could be influenced by many factors. These factors are family‚ friends‚ culture‚ gender‚ personal interests‚ appearance‚ environment and many more. Some of the factors likely have more impact than others and some may have not any impact at all. Part of individual ethnicity is culture. Culture could be represented through the art‚ sport‚ customs and traditions‚ food‚ language of community. All around the world we have different
Premium Person Culture Individual
Why Customer Retention Is So Important Good customer retention is vital to any organization because a slight reduction (5%) in the customer defection rate has a disproportionately positive effect on profitability (depending on the cost of acquisition‚ ranging between 25 and 80 %!). Companies with high retention also grow faster. However‚ customers can only be retained if they are loyal and motivated to resist competition. When customers are merely satisfied with the service they receive they may
Premium Customer service Customer relationship management Psychology
FACTORS DETERMINING WORKING CAPITAL REQUIREMENT The working capital needs of a firm are determined and influenced by various factors. A wide variety of considerations may affect the quantum of working capital required and these considerations may vary from time to time. The working capital needed at one point of time may not be good enough for some other situation. The determination of working capital requirement is a continuous process and must be undertaken on a regular basis in the light of
Premium Supply chain management terms Business cycle Inventory
DISSERTATION TITLE: INVESTIGATING THE EFFECTS OF CUSTOMER RELATIONSHIP MANAGEMENT AT SACHA COSMETICS TRINIDAD AND TOBAGO LIMITED. SCHOOL TITLE: INVESTIGATING THE EFFECTS OF CUSTOMER RELATIONSHIP MANAGEMENT AT SACHA COSMETICS TRINIDAD AND TOBAGO LIMITED ABSTRACT The concept of customer relationship management has become increasingly used in strategy and marketing literature in modern times. The term Customer relationship management is considered central
Premium Marketing Customer service Customer relationship management
HUMAN RESOURCES MANAGEMENT Continuous Assignment 2 Chapter 6: Performance Management and Appraisal Case Incident 1 Appraising the Secretaries at Sweetwater U Background: Rob Winchester is the newly appointed vice president at Sweetwater U and he faced problems after his university career began. Rob’s boss‚ Sweetwater’s president assigned him the first task of improving the performance appraisal system
Premium Human resource management Platonism Ranking
7 C’s of Customer Retention Checklist 1. Caring Attitude Projecting a caring attitude through: tone of voice use of pleasantries (please‚ thank you) smile projection empathy language (minimal use of industry jargon) taking ownership going the “extra mile” on behalf of customer 2. Customized Practices Definition of customizing: treating customers as individuals at all points of interaction making exceptions to policies/procedures to meet individual customer needs empowering
Premium Marketing management Marketing Sales
CUSTOMER SERVICE AT AIRTEL‚ BANGALORE. A DISSERTATION SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF MBA DEGREE OF BANGALORE UNIVERSITY. Submitted By: Kirandeep Goraya Reg.No-05XQCM6027 UNDER THE GUIDENCE OF: DR.K.V.PRABHAKAR SENIOR PROFESSOR‚ MPBIM‚ BANGALORE M.P.BIRLA INSTITUTE OF MANAGEMENT ASSOCIATE BHARTIYA VIDYA BHAVAN. BANGALORE-560001 2005-2007 2 DECLARATION I hereby declare that the research work embodied in this dissertation entitled “Customer Service
Premium Bharti Airtel Sunil Mittal Bharti Enterprises
GLOBAL INNOVATIVE BEST PRACTICES FOR IN ROOM DINING HILTON A sommelier arranges your food and bath tub with appropriate food & bath items. Inform Room Service in advance and they will have an aroma or bubble bath ready for you and appropriate ‘food and nibbles’ ready for you to ‘soak it all in’. RITZ CARLTON‚ CHICAGO The room service here cooks whatever a guest is craving for‚ the way he/she likes it 24 hours a day. If their guests go fishing at one of the nearby lakes‚ they will prepare
Premium Hotel Bathing Filet mignon