ANALYSIS OF SERVICE QUALITY AND CUSTOMER SATISFACTION‚ AND ITS INFLUENCE ON CUSTOMER LOYALTY. (Passengers Survey of Domestic Full Service Airlines Company “Garuda Indonesia” in Indonesia) Mohamad Rizan Management Department of Economics Faculty‚ State University of Jakarta‚ Indonesia dr_rizan@yahoo.com ABSTRACT The aims of research are : 1) Analyzing service quality‚ customer satisfaction and loyalty of full service airlines company (Garuda Indonesia) in Indonesia‚ and 2) Testing
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MANAGING CULTURAL DIVERSITY Assignment –HCMC Vietnam April 2013 FACTORS AFFECTING THE RETENTION OF IT PROFESSIONALS IN VIETNAM SOFTWARE INDUSTRY Introduction/short description/background When the economy is gradually recovering from the downturn in the beginning of the year 2013‚ the IT businesses face a massive turnover in their human resource. More than two years immersed in the economic crisis has forced many IT companies to implement the tight policy to eliminate operation costs as layoffs
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There are many factors and attitudes‚ which can have a major influence over an individual’s eating behaviour‚ such as mood‚ cultural factors or even their parents. Mood can have a major influence over an individual’s eating behaviour. It has been suggested that someone who over eats or under eats‚ may be suffering from Depression‚ and they use their eating behaviour as a way of masking their negative mood. It has also been shown that being in a low mood state can result in the desire to eat sweet
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Technology No. 12 (Dec 2011) ISSN: 0974- 6846 Employee retention by motivation K. Sandhya1 and D. Pradeep Kumar2 1 2 Department of Humanities and Social Sciences ‚ JNTUH CEH‚ Kukatpally‚ Hyderabad-500085‚ A.P‚ India Department of Management Science‚ Madanapalle Institute of Science and Technology‚ Madanapalle‚ A.P-517325‚ India sandhyadean@yahoo.com Abstract Employee motivation is one of the important factors that can help the employer to improve employee and organizational
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PROGRAMME Edexcel BTEC level 4 and 5 Higher National in Hospitality Management CODE QCF Level 4 (J/601/1790) MODULE/ UNIT Customer service (Unit 4) MODULE LEADER/ LECTURER CHIKA UGOJI Submitted by: LUQMON ROTIMI JINADU ID Number: 20894 Submitted date: 05/03/2013 Table of Contents: Introduction--------------------------------------------------------------------------pg.3 Task 1---------------------------------------------------------------------------------Pg.3 1.2------------------
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ABSTRACT This study on “CUSTOMER SATISFACTION TOWARDS ONLINE BANKING “ is designed to analyze existing customers of the bank and study their satisfaction level for the online banking service of the bank. A questionnaire was designed for the study in order to assess customer satisfaction at INDIAN OVERSEAS BANK. A total of 100 employees were surveyed. Questions pertaining to safety and comfort‚ online banking facilities‚ online transactions and overall satisfaction level were formulated. The
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Wal-Mart ’s Customer Service Perspective Karen E. Wilkerson TUI BSBA Integrative Project BUS 499 Module 2 SLP Dr. Thurgood February 17‚ 2012 Wal-Mart ’s Customer Service Perspective Customer service is interaction with your company ’s clients. Ultimately‚ businesses are in business to make money; profitability cannot be achieved without customers. Customer service representatives provide much of this direct interaction‚ although almost anyone‚ from any position in an organization‚ may be
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Training Project Knowledge For Action – Action for Knowledge GOAL • Contribute to a better understanding of organizations‚ communities and clients OBJECTIVES • To stress the importance of Management Information Systems in keeping records of services provided by Community based organizations Purpose • Understand the basics of management information system (MIS) familiarize with the stages of development of a simple MIS and its applications. How To Develop a Management Information System
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employees correctly‚ they’ll treat the customers right‚ and if the customers are treated right‚ they’ll come back. Bill Marriot Jr. If a customer leaves a hotel or resort satisfied with the property and the service‚ there is a much better chance that they will return. That is an obvious reality in the industry‚ and in the forefront of the customer service policy of the Marriott chain of hotels. Customer response for rapid resolution to customer complaints is used by each and every Marriott
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The older peoples’ food choices may be influenced by a number of Physiological‚ Psychological‚ Social and Economic factors. Lets look at some of these factors and why they affect the elderly food choices. Physiological factors: People who choose food because of physiological factors are usually because of: Hunger‚ Appetite or Satiety: Hunger is your body’s way of telling you that you need food. Appetite is the desire to eat‚ even when you’re not hungry. Your senses‚ sight‚ smell and taste play
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