Service quality has been recognized as a key factor in differentiating service products. Customer satisfaction can be secured through high quality products and services (Getty & Getty‚ 2003; Gupta & Chen‚ 1995; Tsang & Qu‚ 2000). Edvardsson (1996) reflected that the concept of service should be approached from the customer ’s point of view‚ since it was his/her perception of the outcome that constituted the service. Customers may have different values and different grounds for assessment and most
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Factors Influencing International Trade By Thomas James‚ eHow Contributor * * * Share * * Print this article Ships carry cargo all over the world. International trade is the exchange of commodities‚ products‚ services‚ capital between people and companies in different countries. It forms a significant part of many counties’ Gross Domestic Product‚ GDP. International trade has existed for a long time‚ but trade has increased hugely in the past few hundred years and has
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Customer Satisfaction in the Banking Industry Case Study – Barclays Bank of Kenya Ltd. Customer satisfaction is a major issue in almost all sectors. This can basically determine the success and profitability of a company as a satisfied customer would most likely to ‘spread the good word’ or would have be happy to do business again with the firm. It is an important theoretical and practical issue for market researchers and consumer researchers (Meuter et al‚ 2000). With positive results in most research
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SOCIO-ECONOMIC FACTORS INFLUENCING THE ENTREPRENEURIAL DEVELOPMENT The emergence and development of entrepreneurship is not a spontaneous one but a dependent phenomenon of economic‚ social‚ political‚ psychological factors often nomenclature as supporting conditions for entrepreneurship development. These conditions may have both positive and negative influences on the emergence of entrepreneurship. Positive influences constitute facilitative and conductive conditions for the emergence of
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Future Convergence of the Telecommunication Industry Existing telecommunications market - one of the fastest growing and developing industries in the economy. Also implementation of new technology allows to realize any decision on the telecommunications market. A gradual integration of the various types of communication suggests that the possibility of a universal operator can become almost limitless. By itself‚ the telecommunications industry is innovative‚ because it
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MULTILEVEL INVESTIGATION OF FACTORS INFLUENCING EMPLOYEE SERVICE PERFORMANCE AND CUSTOMER OUTCOMES HUI LIAO Rutgers‚ the State University of New Jersey AICHIA CHUANG National Taiwan University of Science and Technology Previous work on service performance has focused on either organization- or individual-level analysis. This multilevel study of 257 employees‚ 44 managers‚ and 1‚993 customers from 25 restaurants demonstrated that both individual- and store-level factors were significantly associated
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BUILT ENVIRONMENT An Exploratory Study of Customer Satisfaction Based on ACSI Model An application to the No.2 bus service in Gävle of Sweden Le Xue Chun Yang December‚ 2008 Master’s Thesis in Management of Logistics and Innovative Production Abstract This thesis used ACSI model as a theoretical basis‚ which is a cause-and-effect model‚ to measure the quality of goods or service that starts from “customer expectations” to “customer satisfaction”. The purpose of this thesis is to find a
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factors to job satisfaction Joseph Green MT302-Organizational Behavior December 7‚ 2012 According to Robbins and Judge (2011)‚ job satisfaction is a positive feeling about a job resulting from an evaluation of its characteristics. The most important factors to job satisfaction in my work environment are: 1. Compensation/pay 2. Feeling safe in the work environment 3. Job security 4. Benefits 5. Relationship with co-workers 6. Career
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PART 1 TOPICS * INDUSTRY OF AUTOMOBILE * HISTORY OF BIKE ------------------------------------------------- THE AUTOMOBILE INDUSTRY THE AUTOMOBILE INDUSTRY INDUSTRY PROFILE INTRODUCTION Industry Profile The market of two wheelers is very wide and because of technology‚ new products (two- wheeler) with new features are introduced day by day. The level of competition is also very high in two wheeler market. So‚ because
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weather elements and measures the degree of hotness and coldness in a place. The temperature of a place is affected by a number of factors such as latitudinal location‚ seasonal variations‚ albedo of the place‚ contrasts between land and sea and elevation. Latitudinal location has the strongest influence on the climatic conditions on a macro/global scale. The rest of the factors then serves to modify these influences and are secondary‚ operating at a smaller scale. Latitude affects the temperature of
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