Customer Retention: With Special Reference to Telecommunication Industry in Sri Lanka K. A. Silva Lanka Com Services (Pvt) Limited‚ Colombo‚ Sri Lanka S. T. W. S. Yapa Department of Decision sciences‚ University of Sri Jayewardenepura‚ Nugegoda‚ Sri Lanka samanyapa@sjp.ac.lk ABSTRACT The landscape of the telecommunication industry in Sri Lanka has been changed drastically since the deregulation of telecommunication sector in early 1990s. Number of service providers has been increased
Premium Marketing Telecommunication Customer relationship management
September 16‚ 2012 Organizational Commitment ii Abstract A great deal of research has gone into determining which types of employees are more committed to their employers. The objective of this paper is to assess the demographic factors that influence organizational commitment and work habits. Specifically‚ this paper will focus on organizational and occupational commitment within the context of employee education. Based on the literature reviewed‚ the primary theme of this proposal
Premium Higher education Education
CUSTOMER SATISFACTION IN INDIAN BANKING SECTOR By‚ Sushanta Chakraborty PGDM 1st year‚ SEC B Roll No. 57 INTODUCTION Business need to attract and establish a customer market and would need to retain it through satisfaction. That is the key to its business performance (Johnson et al. 2000). In order to attain this goal‚ a company should have a high satisfaction rate from its clients. The increasing competition
Premium Bank
today’s competitive world an employee satisfaction is very important for companies as a satisfied employee would produce more which in turn would give better benefits to the company. Job satisfaction is closely related to motivation level of the employees which depends on many factors such as monetary and non monetary benefits‚ working environment‚ co-workers‚ nature of the job etc.‚ when all these factors are kept in proper levels the employee satisfaction level increases or remain maintained.
Premium Job satisfaction
Egypt Egypt CUSTOMER SATISFACTION SURVEY At Dove‚ we’re always looking for new ways to keep our valued customers happy. Could you please take a moment to complete the following questionnaire and give each item a rank. Name: Gender: Occupation: Location (Address and Contact info): Age: What is the most attractive thing that would make you prefer Dove over competitive products? ……………………………………………………………………………… Very dissatisfied | Dissatisfied | Neither | Satisfied |
Premium Unilever Advertising Glycerol
Motivation The telecommunications industry is one of the fastest growing industries in India. It more than characterized the boom in the Indian economy. The teledensity in India grew at a rate from just about three for every 100 people in 2000 to reach 10.66 per 100 as of October 2005. This phenomenal growth in the telecommunication scenario can be attributed to the exponential growth of the wireless phones in the country. The Government has targeted to have subscriber base of 250 million phones
Premium Telecommunication Telephone Telecommunications
ZEALAND BANK CUSTOMERS’ SATISFACTION _______________________________________________________ A thesis submitted in partial fulfillment of the requirements for the Degree of Master of Commerce and Management at Lincoln University by Jing Wei _______________________________________________________ Lincoln University 2010 Abstract of a thesis submitted in partial fulfilment of the requirements for the Degree of M.C.M AN EMPIRICAL ANALYSIS OF NEW ZEALAND BANK CUSTOMERS’ SATISFACTION
Premium Bank
ARTICLE IN PRESS Telecommunications Policy 33 (2009) 29–40 Contents lists available at ScienceDirect Telecommunications Policy URL: www.elsevierbusinessandmanagement.com/locate/telpol Estimating scale economies of the wireless telecommunications industry using EVA data$ Changi Nam a‚ Youngsun Kwon a‚Â Seongcheol Kim b‚ Hyeongjik Lee c a b c School of IT Business‚ Information and Communications University‚ 119‚ Munjiro‚ Yuseong-gu‚ Daejon 305-732‚ Republic of Korea Associate Professor
Premium Average cost Marginal cost Cost
Personality Traits A leadership style may become an extension of a leader’s personality. If an individual is outgoing and assertive‚ he may prefer to communicate directly with subordinates through face-to-face interaction or confrontation‚ either on a group or individual basis. If he is more reserved‚ he might choose to lead by example or rely on written communication. Rather than addressing a group as a whole‚ the reserved leader is probably more comfortable meeting with subordinates on a one-on-one
Premium Management Leadership
The Rise of Cloud Computing in Telecommunication Industry Introduction “There was a time when every household‚ town‚ farm or village had its own water well. Today‚ shared public utilities give us access to clean water by simply turning on the tap; cloud computing works in a similar fashion.” That was the analogy used by Vivek Kundra‚ Federal Chief Information Officer (CIO) of the United States Government to depict the use of cloud computing in today’s society. As the corporate world has embarked
Premium Cloud computing