Review and Critique on Customer Satisfaction LIU Huiqun1‚ ZHAO Xin2 1. School of Economics‚ Tianjin University of Commerce‚ Tianjin‚ China‚ 300134 2. Department of Economics and Management‚ Dezhou Vocational and Technological College‚ Dezhou‚ China‚ 253000 huiqunliu@tjcu.edu.cn Abstract: The concept of customer satisfaction has attracted much attention in recent years. Organizations that try to analyze this concept should begin with an understanding of various customer satisfaction models. In this paper
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A PROJECT REPORT ON “A STUDY ON FACTORS INFLUENCING THE CONSUMER PREFERENCE OF FOUR WHEELER COMMERCIAL VEHICLE PURCHASING IN “INDORE” INSTITUTE OF MANAGEMENT STUDIES SUBMITTED IN PARTIAL FULFILMENT OF THE AWARD OF M.B.A (MASTER OF BUSINESS ADMINISTRATION) Submitted By:Manish Neware MBA: II – SEMESTER Approved By: Guided By: Mr. vivek
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Factors Influencing Current Adult Learning Abstract AET/505 November 11‚ 2012 Factors Influencing Current Adult Learning Abstract The global trend for adult learning is that everyone agrees that participation is good thing‚ however they all realize there are barriers to participation (Brookfield‚ S.‚2000). The future of adult education is that first information on adult education learning has to be received by the workforces of the world (Kasworm‚ C.‚ 2007). The future also depends on the
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The Relationship between Customer Loyalty and Satisfaction Introduction In the past decades‚ there was a controversial issue about the relationship between customer loyalty and satisfaction. Actually‚ it is still a heated debate nowadays. Some people said that customer satisfaction bring customer loyalty‚ while some people believed that customer loyalty affect customer satisfaction. Interestingly‚ very few executives and managers understand the critical difference. The purpose of this paper is
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Course: Contemporary Strategic Analysis (fall 2011) Analysis of the Russian telecommunication industry - the case of MTS 1. ------------------------------------------------- Speculate on the distinctive features of the telecom industry and define their effect on the company strategy. Historical background To start with‚ the telecommunication industry for a long time seen as a provider of public goods‚ next to post service and railway‚ also involves heavy investments at a steady but
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1.1Customer Satisfaction What is customer satisfaction? Customer satisfaction refers to how satisfied customers are with the products or services they receive from a particular agency. The level of satisfaction is determined not only by the quality and type of customer experience but also by the customer’s expectations. A customer may be defined as someone who: •Has a direct relationship with‚ or is directly affected by your agency and •Receives or relies on one or more of your agency’s services
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Asking each and every customer is advantageous in as much as the company will know everyone’s feelings‚ and disadvantageous because the company will have to collect this information from each customer (National Business Research Institute‚ 2009) Customer satisfaction has been a subject of great interest to organizations and researchers alike. The principal objective of organizations is to maximize profits and to minimize cost. Profit maximization can be achieved through increase in sales with
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Factors Influencing a Competitive Balance in Sports Following the American Psychological Association’s Guidelines Frank Therber Concordia University-Chicago Abstract The structures of revenue sharing‚ the player draft‚ reserve clause and salary caps across the professional sports landscape are all efforts or were efforts to maintain a sense of competitive balance in the industry. Leagues go about revenue sharing and the question of a salary cap in different ways depending
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Job satisfaction Job satisfaction is a multifaceted construct with a variety of definitions and related concepts‚ which has been studied in a variety of disciplines for many years to now. Many theories and articles of interest to managers‚ social psychologist‚ and scholars‚ focus on job satisfaction because most people spend their life-time for work‚ and understanding of the factors that increase satisfaction is important to improve the well-being of individuals in this facet of the living (Gruneberg
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Competition and Policies Influencing the Airline Industry Emerging Companies‚ Mergers‚ Globalization‚ Pricing‚ and Profits The airline industry is identified by defined levels of competition which is a result of new companies that will venture into the current market. The airline industry exists in an intensely competitive market (Investopedia‚ 2013). New entrants will increase the level of competition for the existing levels of consumers that the different kinds of airlines to share. A new
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