Final Research Project On Impact of Shopper‚ Store and Situational Factors on Store Image‚ Satisfaction and Loyalty of Customers A Study on Westside Stores Submitted in partial fulfillment of the Post-Graduate Diploma in Management (PGDM) Programme Submitted by: Aniket Vanjre Atharva School of Business Malad- Mumbai Acknowledgment I hereby take this opportunity to thank Apeejay School of Management for providing me an opportunity to do a research project on Westside
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INTRODUCTION: DEFINITION OF CUSTOMER The father of our nation‚ Mahatma Gandhi’s famous statement is worth recollection- “A customer is the most important visitor on our premises .He is to dependant on us ‚we are dependant on him .He is not dependant on us‚ we are dependant on him. He is not an outsider on our business. He is a part of it .We are not doing a favor by serving him‚ he is doing us a favor by giving us an opportunity to do so.” According to Peter Drucker. “The
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1. What factors accounted for the extraordinary success of Starbucks in the early 1990’s. What was so compelling about the Starbucks’ value proposition? What brand image did Starbucks develop during this period? Factors: • Environment/atmosphere • Quality of the product • Customer Service • Employee satisfaction • Specific demographic targeting • An almost untapped market Value Proposition: • The customer (and customer service) above all else. • Coffee drinking as an experience
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telecom services have been recognized the world-over as an important tool for socio-economic development for a nation. It is one of the prime support services needed for rapid growth and modernization of various sectors of the economy. Indian telecommunication sector has undergone a major process of transformation through significant policy reforms‚ particularly beginning with the announcement of NTP 1994 and was subsequently re-emphasized and carried forward under NTP 1999. Driven by various policy
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Influencing Factors Of Men’s and Women’s Schemas Thitiporn Chuenjitte Chulalongkorn University Influencing Factors Of Men’s and Women’s Schemas Individuals learn to be masculine or feminine since they were born and also continually perceive their society’s gender schema. A gender schema is a cognitive structure shaped by gender role‚ gender identity‚ and gender norms that organize an individuals’ perception and action (Kohlberg‚ 1966‚ as cited in Bussey & Bandura‚ 1999; Egan & Perry
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1 . What do you mean by Span of Control? Differentiate between narrow span of control and wide span of control. Describe the factors that influence the span of control. span of control is a span of supervision which depicts the number of employees that can be handled and controlled effectively by a single manager. According to this principle‚ a manager should be able to handle what number of employees under him should be decided. This decision can be taken by choosing either froma wide or narrow
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Factors influencing the success or failure of large scale projects Introduction Projects can be difficult to plan and manage. Even with a good plan there is no guarantee that the project will be successful. As the scale of the project gets larger the complexities involved in managing it increase and the likelihood of failure increases. Very large scale projects‚ like the ones I am reporting on involve many internal and external factors which can contribute to the success or failure of the project
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Customer satisfaction survey: Outback Steakhouse Customer Satisfaction Survey Customer satisfaction survey: Outback Steakhouse Overview Outback Steakhouse is a multinational restaurant chain operating throughout the United States and in 18 other countries including Australia‚ Malaysia‚ Singapore and many more countries worldwide‚ (Outback Steakhouse‚ 2013). In most basic terms‚ Outback Steakhouse could be described as an Australian themed steakhouse
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Introduction to Telecommunications Network Engineering Second Edition For a listing of recent titles in the Artech House Telecommunications Library‚ turn to the back of this book. Introduction to Telecommunications Network Engineering Second Edition Tarmo Anttalainen Artech House Boston • London www.artechhouse.com Library of Congress Cataloging-in-Publication Data Anttalainen‚ Tarmo. Introduction to telecommunications network engineering/Tarmo Anttalainen.—2nd ed. p.
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SYNOPSIS ON A study on the factors influencing the purchase of Yamaha bikes in Delhi region To be submitted for the partial fulfillment for the degree of Masters of Business Administration (MBA) Under the Guidance of Dr.S.C.Gaur (Associate Professor) Gitarattan International Business School Submitted By: Surojeet Saha 17219103911 GITARATTAN INTERNATIONAL BUSINESS SCHOOL (Affiliated to Guru Gobind Singh Indraprastha University) ROHINI‚ NEW DELHI- 110085 2011-2013 1) Title
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