1.0 TITLE OF THE STUDY Customer Satisfaction in the Tourism and Hospitality Industry: Analysis on service quality and service failure 2.0 BACKGROUND OF THE STUDY / INTRODUCTION Customer satisfaction plays a crucial role for success and survival in today’s competitive market. Customer satisfaction is considered a prerequisite for customer retention and loyalty‚ and obviously helps in realizing economic goals like profitability‚ market share‚ return on investment‚ etc. (Scheuing‚ 1995; Reichheld‚
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different value of currency. This study has been undertaken to analyze whether the customer who deals with Thirumaal Finance Limited (TFL) for Foreign Exchange services in Chennai City are satisfied with the services provided by TFL or not. In todays market there are many Foreign Exchange service providers‚ but every customer has some preference to choose a particular Foreign Exchange service provider‚ and the customer who has used TFL service atleast once‚ will only use the TFL services again when
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satisfaction towards broadband service Literature Review on Customer Attitude Towards Broadband Services Research Title: Measuring Customer Attitude towards Broadband Services Literature Review Early studies on impacts of broadband computer networks on society mainly focus on offering expert opinions‚ forecasting future trends‚ and speculating about the potential of the technology. More recent studies attempted to assess the penetration rate of broadband by focusing on specific types
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A Study on Organizational Culture and Its Relationship with Job Satisfaction in Manufacturing and Information Technology Sectors Dr. Koteswara Rao‚ Dr. P.T.Srinivasan and S.George Dr.P.K.Kotewara Rao is a senior executive in Southern Railway Dr.P.T.Srinivasan‚ professor‚ Department of Management Studies‚ University of Madras S.George‚ doctoral research scholar in Management‚ university of Madras ABSTRACT Organizational culture has a significant effect on how employees view their
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Cover Letter Dear Respondent‚ This is an assessment about the main characteristics of the market structure of the telecommunications industry and its impacts on the provision of services to customers. The researcher kindly asks that you answer all questions truthfully‚ since the given information will be confidential. The researcher appreciates your co-operation and would prefer for you to indicate your answer by the use of a (√) tick when necessary. Yours respectfully‚ ------------------------
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Meteor and the Irish telecommunications industry case analysis Omar Al-Kaisy When the telecommunications industry first started in Ireland in 1986 there was only one provider. Now we can see just how much the market has flourished with four providers and six mobile network virtual operators. The Meteor case study shows us how much the telecommunications industry developed in Ireland and how much of an impact Meteor had on it. Taking the studies of Porter‚ Hambrick and Fredrickson I will analyse
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INTRODUCTION Telecommunications has become one of the fastest growing business sectors in modern information technology. The competition between the mobile suppliers is more severe as the telecom market has recently been closed to saturation in mobile subscribers. Therefore‚ suppliers try to attract customers by focusing on value-added services. This report indicates the battle of intensifying 3G services between the three strongest mobile providers Vinaphone‚ Viettel and MobiFone‚ which is based
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provider keeps track of the length of the call to provide a billing record. A Fixed Line refers to a phone that uses a metal wire telephone line for transmission. (Wikipedia‚ the free encyclopedia ‚ 2014) Cellular telephones have types of telecommunications components‚ voice and data. GSM (Global System for Mobile communications) is an open‚ digital cellular technology used for transmitting mobile voice and data services. GSM differs from first generation wireless systems in that it uses digital
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TELECOMMUNICATION INTRODUCTION & BACKGROUND Telecommunication has long been recognized as the engine for economic growth (Afullo‚ 1999). Telecommunication is not only a dynamic growth sector itself‚ but it is also the backbone of development and economic growth in other sectors of the economy. The telecommunication market is one of the largest markets in the world‚ second only to the financial services market (McLarty‚ 1998). As service businesses have become more international‚ telecommunication
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What Are The Factors Which Influence Individual Behaviour At Work? According to John Ivancevich and Michael Mattson‚ the major factors that influence individual differences in behavioural patterns are demographic factors‚ abilities and skills‚ perception‚ attitudes and personality. Let us discuss them and they are as follows:- 1. Demographic Factors: The demographic factors are socio economic background‚ education‚ nationality‚ race‚ age‚ sex‚ etc. Organisations prefer persons that belong to
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