6/6/2011 IMI EXAMPLES OF GOOD CSR AND BAD CSR IN TELECOMMUNICATION IN INDUSTRY Evaluating CSR using B&L Framework | Ashwani K Sinha CONT ENTS 1. 2. INTRODUCTION .................................................................................................................................................. 3 SELECTION OF INDUSTRY .................................................................................................................................... 3 2.1 2.2 2.2.1
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Customer Satisfaction on Post-Sales Service with Reference to Two-Wheeler Automobile Industry S Saraswathi* The key to success of automobile industry lies not only in having good products but also in being able to provide the customer with the level of service they desire. Because of increasing competitiveness in the Indian automobile industry‚ almost all automobile manufacturers have invested valuable resources on customer satisfaction as a tool to understand the needs and expectations of their
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With the economy of India booming at an all time high despite the impact of recession‚ it is an employee’s market. A large number of multiple jobs are being circulated in organizations and across industries‚ employees take little time to ponder and leave for greener pastures. In the event the employee feels dissatisfied with his job content‚ colleagues‚ boss or a general feeling of discontentment‚ disillusionment or disappointment creeps in him‚ considering present market conditions he need not think
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goal of a customer-oriented organization is to maximize its customer satisfaction. This topic is about the relation between the profit of a customer-oriented organization and its customer satisfaction. “The customer is KING.”. It heralds the emergence of new business paradigms that will keep pace with a world rapid changing under the impact of development. The following word will show what are the changes of marketing‚ what is the customer satisfaction‚ why the customer satisfaction is important
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latent qualities‚ effecting a change for the better. There are four aspects to an individual’s personality: body‚ mind‚ heart and soul. Several factors contribute to one’s personality‚ to the development of one’s personality. These are all integral to the above mentioned aspects. The recognition‚ and consequently‚ the maintenance and progress of these factors – whether physiological or psychological‚ whether internal or external – is essential for ‘personality development’. Health is a state of complete
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lectures extremely hard. It takes 48 hours to process information‚ and with those obstacles in the way‚ learning at school is almost impossible. (Randy Ware‚2013) encourages his students to create regular sleeping patterns. Students’ health is also a factor with less sleep.
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live in an era where telecommunications services hold a central role in every sphere of our lives (Came‚ 1984). Marketers argue with compact confidences that these emerging technologies have the ability to develop our lives and improve it in many ways (Risto‚ 2002). Moreover‚ it has facilitated the instantaneous cost reduction and quality improvement by offering different services by the companies (Douligeris and Pereira‚ 1984). The deregulation in the INDIAN telecommunication markets since the
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QUESTIONNAIRE BASED ON CUSTOMER SATISFACTION NAME OF THE ORGANISATION :……………………………………… ADDRESS / OFFICE (1) ..........………………………………………………… BRANCH OFFICE / HO ....…………………………………….( INDIA / ABROAD) CONTACT NO. (...S)..... (1) …………………………… (2) ……………………… INFORMATION COLLECTED FROM ……………………………………… DESIGNATION/ E-MAIL ID …….…………………………………………… NO. OF INTERNET USERS ………..……… HOURS OF USAGE PER
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A Study on Customers Preference and Satisfaction of Four Basic Banking Services in Coimbatore and Erode T Vetrivel* and T Devasenathipathi** The purpose of this study is to investigate the differing preference and satisfaction level of customers towards Loans‚ Deposit schemes‚ Insurance and Value-added services rendered by various banks in Coimbatore and Erode cities. By using non-probability convenient sampling‚ 300 samples were taken at various branches and ATM centers‚ etc. Simple percentage
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When selecting a mate many factors influence a persons mate selection. Factors can change when considering culture‚ generations‚ gender‚ and more. There are an unlimited amount of factors to consider. Some factors include the following‚ attractiveness‚ personality characteristics‚ proximity‚ job/occupation stability‚ similar hobbies‚ education‚ desire for home/children‚ similar religion‚ and many more. When selecting a mate there are many resources to help you and even more today than in the past
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