Enhancing customer satisfaction with the implementation of Total Quality Management Review of current literatures History of TQM Mehra and Ranganathan (2008) reported that in 1979‚ Crosby gave 14 steps for quality improvement his work was supported by the work of another researcher‚ Ishikawa who stated that training‚ problem solving‚ and quality circles are very crucial ways of achieving continuous improvement. The researchers also spoke about the work of Deming with his contribution of giving
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CERIS – PAC Research Training Project Knowledge For Action – Action for Knowledge HOW TO DEVELOP A MANAGEMENT INFORMATION SYSTEM How To Develop a Management Information System (MIS) 1 CERIS – PAC Research Training Project Knowledge For Action – Action for Knowledge HOW TO DEVELOP A MANAGEMENT INFORMATION SYSTEM The workshop discusses the strategy and approach to developing management information systems in community oriented projects and programs. Participants will discuss their
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preeminent customer value which will help the companies consolidate their competitive advantage and achieve long-term profitability. Companies have responded to customers’ expectation by increasing the value offered to them through improving products quality‚ reducing prices and intensifying customer services (Bill Dodds‚ 2003). In the transportation industry‚ there are more and more budget airlines and they are fiercely competing. Budget airlines dropped their prices to attract customers and price
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TO DETERMINE THE LEVEL OF CUSTOMER SATISFACTION IN DAYSTAR UNIVERSITY CAFETERIA A project submitted to the School of Business and Economics in partial fulfillment of the requirement for the course Research Methodology BUS 213X Daystar University Nairobi‚ Kenya By Mark Reuben Gathigi 08-1064 November 2012 DECLARATION In presenting‚ this research in partial fulfillment of the requirements of the course code BUS 213X – Research Methodology from Daystar University‚ I declare that this
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The factors that increase patient’s satisfaction in Bangladesh Hospitals 1. Introduction: Present scenario of Bangladesh hospitals is different from the scenario before the liberation war. Facilities and services of the hospitals are not at the better position then. Before the liberation war people had to rely on only public hospitals. However their services are still dissatisfying the people. In 2006 the total number of hospitals in Bangladesh was 1683. Of these 1683 hospitals‚ 678 were government
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Contents FACTORS OF CONFLICT AND DISPUTE IN CONSTRUCTION INDUSTRY 1.0 MAIN RESEARCH TITLE Factors of Conflict and Dispute in Construction Industry ABSTRACT Today‘s construction projects become more complex in nature. The complex‚ relational and lengthy process of designing and building makes construction a process in which disputes are virtually ensured. Furthermore‚ the involvement of multidisciplinary in the construction project also leads to conflicts among the parties
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2.6 Greenwich 2.7 chic-boy Sub problem 3.0 what factors that they take consider in choosing a fast food chain? 3.1 product 3.2 place 3.3 price 3.4 promotional activities 3.5 service HYPOTHESIS OF THE STUDY There is a significance of knowing the factors in choosing a fast food chain of BSBA - MM 3rd Year Students for them to be able to find
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and sanitation | | 6. Does CSR in your organization have an effect on the corporate performance of the organization? ………………………………………………………………………………………………… 7. Does CSR have any effect on the customer retention of the organization? [A] YES [B] NO 8. If yes what has been the customer retention trend from the day the company undertook CSR activities till now? …………………………………………………………………………………………………. 9. What has been your revenue trend after
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Mobile Telecommunication The mobile telecommunications market is booming. Mobile phones are now seen as necessities rather than luxuries and market penetration (the percentage of the population owning mobile phones) is very high and growing. A recent report put market penetration in the western EU as a whole at 90 per cent in 2004 and predicted that this will rise to 100 per cent by 2007. In some European countries (including the UK) penetration is in excess of 100 per cent as individuals have
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Event industries‚ their focus on customer service and satisfaction‚ how they converge and how they have relied upon each other in the twentieth and twenty-first centuries. The interdependent relationship that exists today rapidly developed in the second half of the twentieth century as Tourist movements dramatically increased‚ naturally drawing hospitality suppliers to these destinations. With the advent of the Events industry‚ HTE operators began to realise the links between these customer and service
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