Abstract “Motivational Factors influencing Service Quality of customer care representatives. Background: Service Quality is one of the critical factors for the success of any BPO organisation across the globe. It is recognised that the superior service quality if sustained will transform into a distinctive competence that would result in creating competitive advantage to the firm. The chief factor that determines the service quality is the employees‚ as their performance directly influences it
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Discuss factors that facilitate or impede helping behaviour Pro-social behaviour can be defined as ’any actions that benefit another regardless of the benefits or self-sacrifices of the actor’ (Wispe 1972‚ as cited in Collins 2004). A subcategory of pro-social behaviour is helping behaviour‚ which can be defined as an intentional behaviour or act that benefits another human being. There are many factors that can facilitate or impede helping behaviour and it is important to recognise the situations
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The factors that influence the acquisition of a second language Introduction Some students learn a new language more quickly and easily than others. This simple fact is known by all who have themselves learned a second language or taught those who are using their second language in school. Clearly‚ some language learners are successful by virtue of their sheer determination‚ hard work and persistence. However there are other crucial factors influencing success that are largely beyond the control
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An Analysis of Microeconomic Factors affecting Textile Industry of India By Manisha Chugh (C014) Omkar Sathe (C045) Riaz Malik Mohammad (C062) Tejal Mehta (C063) Index 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Overview of Textile Industry…………………………………………..4 Textile Industry - Pre and Post Liberalization……………………4 Growth Indicators………………………………………………………….5 Economics…………………………………………………………………….5 Factors affecting the industry………………………………………….6 Export…………………………………………………………………………
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shortage and raw material shortages etc. Political Influences On a global political stand point there was a uniting of ideas and governments; what we know today as the United Nations (UN). One of the main ideas which the UN has grown up around is ‘The individual possess rights simply by virtue of being Human’ (The Universal Declaration of human rights); which was adopted by the general assembly in 10th December 1948. This statement is reflect in the core principles of the NHS which states ‘The NHS has a
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“Factors Influencing The Efficiency Of Material Management Of NAVANA‚ Petroleum Ltd.” Submitted To: Dilara Afroz Khan Senior Lecturer‚ School of Business North South University Submitted By: A. K. M. Ehsanul Karim ID: 082-005-030 School of Business North South University Date of Submission: February 9‚ 2014 Factors Influencing the Efficiency of ‗Material Management‘ in NAVANA Petroleum Ltd. ‚Factors Influencing The Efficiency of Material Management in NAVANA‚ Petroleum
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Influencing Lawmaking There are many positions in the House and Senate; the Speaker of the House‚ House Majority Leader‚ whips just to name a few. Which of these people has the most influence on legislation? Which has the least influence on legislation? What are possible advantages to having so many different groups participate in the lawmaking process? What are some of the disadvantages of having so many different groups participate in the lawmaking process? I daresay the most influential position
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What are the principle factors influence the buying behaviour 1. Introduction As the ever-accelerated modern of development‚ female is going to be a critical part in central marketer’s universe constantly. Furthermore‚ female consumers comprise an increasing number of product and service purchases. ‘Women’s earning power worldwide is expected to reach $18 trillion by 2014 – a $5 trillion rise for current income’ (Voigt‚ 2009). Nowadays‚ women are better educated‚ which enable them to find stable
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Of the many factors that influence ethical behavior‚ three warrant particular attention: culture differences‚ knowledge‚ and organizational behavior. 1. cultural differences: what maybe considered unethical in one culture could be an accepted practice in another. managers may need to consider a wide range of issues‚ including acceptable working conditions minimum wage levels‚ product safety issues‚ and environmental protection. 2. knowledge: as a general rule‚ the more you know and the better
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External Factors In Influencing The Conducting Of US Foreign Policy To answer the essay question‚ external factors are indeed important in influencing the conducting of American foreign policy‚ as they are for all countries. They are important because they determine the direction American foreign policy takes‚ and with it‚ can drastically alter the futures of entire countries (Iraq & Afghanistan post 9/11). This essay will devote itself to exploring and explaining how each external factor is important
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